Service Manager - Edmonton, Canada - Calmont Equipment

Calmont Equipment

Verified Company

Edmonton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THE ROLE
Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates.

We are currently accepting resumes from
organized and
team-oriented individuals who are looking for a career as a
Service Manager at our Calmont Equipment -
Bobcat of
Edmonton location.

The Service Manager will be responsible for managing the day-to-day operations of the Service Department.

Operational requirements include the marketing and profitability of the department, the capacity and efficiency at which it is operating, the quality of the work being performed, the degree of customer satisfaction, and follow-up of workshop statistics.

You will also be responsible for the effective and proactive management of staff resources to facilitate employee retention, productivity, and job satisfaction which are the keys to achieving operational success.

Other job duties include, but are not limited to:

Ensure all service problems listed by customers are addressed and maintain positive company/customer relationships. Effectively resolve any customer disputes brought forward to achieve customer satisfaction and repeat business.
Develop and maintain adequate systems and procedures to provide a measure of efficiency of the department.
Establish and direct paper flow for quotations, work orders, work in progress, work in progress exceptions (redo), job closing routines, customer invoicing, purchase requisitions and payables, and management reports.
Monitor warranty costs and claim performance.
Ensure the execution of Apprentices' training program and sign off on hours.
Instruct service technicians of the scope of intended work to be performed with expectations, holding them accountable to said expectations.
Maintains knowledge of Bobcats maintenance requirements, operations and warranties, campaigns, recalls, and technical service bulletins
Develop and control financial performance of the department, including: setting annual budget, daily controls, and targets within the company's policies and procedures.

Desired Skills and Experience

Journeyman Heavy EquipmentTechnician is an asset.
Minimum 35 years of related industry experience in a leadership, or managerial/supervisory role.
Valid Class 5 Drivers License.
Working knowledge of a dealership management system.
Excellent customer service skills with a history of exceeding customer's expectations.
Excellent verbal and written communication skills.
Ability to prioritize and organize workload in a fastpaced environment.
Excellent attention to detail with a drive to meet tight deadlines.

Benefits: