Call Center Agent - Toronto, Canada - North Coast Regional District
Description
Responsibilities:
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Produce call reports
Requirements:
- High school diploma or equivalent
- Basic understanding of windows base systems
- Sound written and verbal communication skills
- Ability to multitask
- Excellent verbal and written communication skills
- Ability to read, understand, and follow oral and written instructions
Job Types:
Full-time, Part-time
Salary:
$21.70-$25.30 per hour
Benefits:
- Company pension
- Dental care
- Life insurance
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- Secondary School (preferred)
Work Location:
On the road
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