Operations Analyst Mainframe Services - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Operations Analyst Mainframe Services

What is the opportunity?

What will you do?

Provide the highest possible level of service to clients in GTI, Insurance, U.S. subsidiary and Capital Markets Development, Production & Disaster Recovery environments.
Provide technical support on technologies pertaining to the Centre's operations i.e. zSeries, JCL, VM/VSE, Network Technologies, Storage and Media Solutions (Tape Libraries)
Maintain a sound operational knowledge of the tools required to support the systems, subsystems and support products in our area. Such as ServiceNow, Omegamon, TEPS
Work with service providers and people from various departments at a very technical level
Establish new and innovative processes that provide maximum availability and service to our clients on a 7/24/365 basis; Monitor and maintain various mailboxes.
Ensure problems are quickly identified, resolved and documented to avoid a reoccurrence.
Identify opportunities where automation can assist.
Escalate problems efficiently to other technical support personnel and service providers.

What do you need to succeed?

Must have:

Strong Technical Support and Analytical skills
Strong Written and Communication Skills
Interest in Learning New Technologies.
Excellent Team Player

Nice to have:

Hand on experience working with technologies pertaining to the Centre's operations i.e. zSeries, JCL, VM, Network Technologies, Storage and Media Solutions (Tape Libraries)
Sound operational knowledge of tools required to monitor and support all systems, subsystems and support products in our area.

Experience in one or any of the following:
ServiceNow, Omegamon, TEPS, VM,Consoles, MVS Consoles,

Vendor management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible work/life balance options
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Opportunities to building close relationships with clients.
Access to a variety of job opportunities across business and geographies

Job Summary
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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