Mac Os Specialist - Winnipeg, Canada - TEK Group

TEK Group

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Receives approved work order / request for standard computer hardware from client representative(s) or the Deployment Planner Scheduler.

Manages computer equipment hardware that can be allocated from in-house stock:

Allocates appropriate computer equipment hardware from storage location
Arranges delivery of allocated computer equipment hardware from the storage location to the staging location or to an address as stated on the work order.

Manages computer equipment, such as additional computer options, sundry items or non-standard computer equipment, that are ordered on a work request:

Coordinates with procurement representative to monitor the delivery time for when computer equipment hardware is being shipped to and received at the staging location or to an address as stated on the work order.

Coordinates work orders for computer equipment hardware that is being delivered to the staging location:

Confirms when all computer equipment hardware is received for each work order
Initiates service request to assign Installation Technician to go to the staging location to perform IT Hardware configuration and installation activities
Receives notification from Installation Technician when IT Hardware configuration for each work order is complete and that computer equipment hardware is either repacked and prepped for pickup by the inhouse mailroom for delivery to external site or been deployed for inbuilding setup installation, as indicated in the work request
For installations at a location that is not a staging location building, Deployment Coordinator contacts end user to notify computer equipment is coming and to confirm with end user when all IT Hardware has been received at the end user location
Contacts end user to schedule a date/time for the IT Hardware installation
Initiates service request to assign Installation Technician to perform onsite installation on scheduled date/time
Act as a point of contact to reschedule onsite installation when necessary (such as when the availability of the end user or Installation Technician changes or when there are delivery delays);
Receives notification from the assigned Installation Technician when onsite installation is complete, and if there are any unresolved issues; arranges to notify the Deployment Planner Scheduler or authorized Representative for appropriate follow up action as necessary
Performs follow up with Asset Management staff within two weeks after the onsite installation to confirm that any existing IT Hardware (replace request) from end user location have been returned to the surplus location, where applicable.
Maintains all scheduled and pending work requests and records relevant information.
Information tracked include the work request number, date when work request is received, date when computer equipment hardware is received at the staging location (where applicable), date when computer equipment is received at an address as stated on the work order (where applicable), dates when Installation Technician is scheduled and completes preconfiguration work in the staging location (where applicable), and dates when Installation Technician is scheduled and completes the installation (where applicable);
Works with the Deployment Planner Scheduler to manage and ensure that all work orders are scheduled and completed within a timely manner, and to avoid potential backlogs; escalates with appropriate authorized representatives as necessary to address any issues that may arise.