Part-time Keyholder - Toronto, Canada - Urban Outfitters

Urban Outfitters

Verified Company

Toronto, Canada

18 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

OVERVIEW
The Key Holder collaborates with the store management team in the supervision of daily store operations.

Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

RESPONSIBILITIES
Brand Experience

Acts as a brand representative reflective of company values
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
Acts as an elevated team member, exercising decisionmaking and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

QUALIFICATIONS

Passion for UO brand
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization