Coordinator, Sales - Chilliwack, Canada - Lustre Products Ltd

Lustre Products Ltd

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Coordinator, Sales & Service
Lustre Products Ltd. is a local Chilliwack, BC manufacturer and supplier of high-end elevator and escalator parts worldwide. We are currently looking to fill the role of
Coordinator, Sales & Service.

Reporting to the Manager, Sales & Marketing, the Coordinator of Sales & Service is responsible for the day-to-day oversight of the Sales & Service Department, ensuring team and individual performance goals and metrics are met.

The Coordinator will display a high level of competency of the CRM/ERP system.

Responsibilities are, but not limited to:

Prioritize, assign, and monitor the work of the Customer Service Representative (CSR) team.
Ensure all customer inquiries are responded to within four (4) hours of receipt, i

Quotes
Sales Acknowledgments
Service Inquiries
Review all CSR quotes and orders prior to approval.
Manage the RMA process.
Maintain accurate records and document all customer service activities and discussions.
Collaborate with internal departments such as Finance, Production, Logistics and QA to meet or exceed customers expectations.
Collaborate with Senior CSR to collect daily KPI data and report monthly KPIs.
Review KPI results with Sales Team and establish monthly goals.
Participate in developing and implementing efficiencies in sales, customer service, order processing and data entry.
Follow and help update the current training program for CSRs.
Ensure compliance of all policy and procedures.
Assist manager with performance reviews for the Sales Team.
Provide administrative support to the Manager, Sales & Marketing.

Sales & Service Support:

Help build and coordinate results of sales campaign through the CRM and ERP systems for existing customers and prospects.
Manage service tickets in CRM/ERP and ensure satisfactory followup on all sales and servicerelated issues.
Maintain CRM, including data input, updating contact info, digital filing, etc.
Analyze customer data and provide recommendation to the Sales & Marketing Manager to continue organizational growth and reduce churn.

Qualifications, Skills, and Abilities:

Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
Strong customer service skills, ability to build and maintain strong customer relationships.
Strong verbal and written communication skills.
Able to work effectively and contribute within a team environment.
High level of attention to detail and organizational skills.
Team player, willing to go above and beyond.
Conflict resolution skills.
Critical thinking skills.
Experience with B2B customer interactions is an asset.

Experience:

Customer servic

e:
3 years (preferred)

Supervisory: 2 years (preferred)

We Offer:

4day work week (Monday to Thursday). 3day weekends, every weekend
10hour shifts (7:00am to 5:30pm)
Work / Life Balance
A competitive salary of $52$55k per year
100% Companypaid extended health care plan (no copay)
Life insurance
Paid time off
Casual dress
Free onsite parking
Safetyorientated work environment
Companysponsored BBQ's, lunches, employee recognition and more

Job Type:
Full-time, Permanent

Wage:
$52-$55k per year based on experience

Ability to commute/relocate:
Must be able to reliably commute or plan to relocate before starting work _(required) _ Progress Way, Chilliwack, BC V2R 0C3

Inquire, apply, and join our team

If selected to participate in the recruitment, selection and/or assessment process, please inform Lustre Products of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your accommodation and inclusion._

Job Types:
Full-time, Permanent

Salary:
$52,000.00-$55,000.00 per year

Benefits: