Customer Service Representative Supervisor - Scarborough, Canada - LI YANG INSURANCE AND FINANCIAL SERVICES INC.
Description
Education:
College/CEGEP
- Experience: 1 year to less than 2 years
Tasks:
- Conduct performance reviews
- Perform same duties as workers supervised
- Coordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve workrelated problems and prepare and submit progress and other reports
Supervision:
- Customer service clerk
- 1 to 2 people
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability:
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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