Employee Services Consultant - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 180659

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
***:

Accountabilities*:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity ER issues), answering directly or escalating to appropriate parties for resolution
Acts in an advisory role by providing enduser support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of selfservice functionalities where possible
Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries
Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to HR Experience Managers and Senior Manager, GHR Services Operations.
Common responsibilities begin when employees initiate contact with Employee Services and ends when inquiry is resolved or case is created for another group to action
Understands how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions
Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Requirements:

Postsecondary degree in Human Resources or pursuing education in related field
Knowledge of HR transactions
Prior experience in a service center or call center environment
Deep understanding of Bank policies and procedures
Strong knowledge of organizational structure and complexity
Exceptional written and verbal communication skills
Strong relationship management and interpersonal skills
Sound judgment and problemsolving skills
Attentive to details and deadlines
Proven teamwork capabilities
Flexibility and ability to adapt to changing work environments
Ability to maintain confidentiality

Please note that this is a contract position

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.