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Bilingual Contact Centre Representative - Montréal, Canada - TC Transcontinental

TC Transcontinental

Verified Company

Montréal, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Contact Centre Representative:

Montreal
Quebec
10156BR

Job description and requirements

About Us

TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately $3 billion.

TC Transcontinental is Canada's largest printer and a leader in flexible packaging in the United States, Canada and Latin America.

About this opportunityWhat you will do**- Provide technical expertise to customers who need help navigating and using the online ordering portals;

Resolve issues in a prompt and efficient manner; liaise with internal departments, and escalate cases as required;
Use the internal CRM system to log all cases, provide detailed information on resolution, and update all required data in accordance with departmental Key Performance Indicators (KPI's)
Maintain a high level of knowledge and adherence to the Call Centre-Client KPI's.
Identify and report on recurring issues to drive prompt solutions;
Attend team huddles for current updates on issues, concerns and promotions, goals and personal KPI stats.

What you have to offer

Related postsecondary education with a minimum of 2 years of relevant work experience;
Supply Chain Management experience is an asset;
Able to work a hybrid 5 day work week schedule that includes working a combination of days, evenings and Saturdays with 3 days from home and 2 days in office. Work overtime as required.
Skilled at handling difficult customer calls and responding in a positive, polite and professional manner;
Have a technical understanding of an Online ordering system, Inventory management system, CRM
Strong computer skills, including Microsoft Office programs (intermediatelevel Excel is required);
Ability to navigate through and utilize multiple computer software systems;
Demonstrated initiative and judgment skills in order to organize and prioritize tasks, workload and projects in a fastpaced work environment;
Resultsoriented, with exceptional analytical and problemsolving skills;

What we have to offer

Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career
Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, travel, and much more
Development opportunities where your input makes a difference. Competitive compensation package, pension, and flexible benefits that are customizable to you and your family needs.

Learn more about us-
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