Customer Service Representative - Vancouver, Canada - Dometic Corporation
1 week ago
Description
:Respond to a wide variety of customer inquiries with a high level of professionalism and timeliness. Follow-up as required to ensure all inquiries are handled full circle.
Requirements:
_ Main responsibilities:
_
- Provide superior customer service in a friendly and knowledgeable manner.
- Process customer orders in a courteous, efficient and timely manner using various company software programs.
- Understand and appropriately use the company pricing system and policies.
- Fulfill customer inquiries for pricing, part number, availability, order status, etc.
- Process invoices and coordinate shipments, including completing required documentation for domestic and international shipments.
- Maintain customer accounts with address changes, routing instructions, ship/bill to locations, customer part numbers, etc.
- Refer customer inquiries to the appropriate staff as needed.
- Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
- Assist with investigation of shipped and received goods, items returned or damaged and process credit memos where applicable.
- Perform a variety of clerical duties such as photocopying, faxing, typing and filing.
Qualifications and experience:
_**- Completion of Grade 1- A minimum 2 years of related experience or an equivalent combination of education, training and experience.
- Previous experience in a manufacturing environment would be considered an asset.
More jobs from Dometic Corporation
-
Purchasing Manager
Vancouver, Canada - 1 week ago
-
Production Worker
Vancouver, Canada - 3 days ago