Department Manager, Tim Hortons - Cross Lake, Canada - Northern / NorthMart

Northern / NorthMart

Verified Company

Cross Lake, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Tim Horton's Northern/NorthMart Manager position manages all aspects of the restaurant's operation in order to ensure that Northern/NorthMart & Tim Horton's standards involving people, products, cleanliness, and an exceptional guest experience are fulfilled.

The Manager is also accountable for sustaining, directing, and increasing sales growth and profit levels.

More than just a retail job.

Start your next adventure
:

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded.

With Northern/NorthMart, you're encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer.

If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart offers rewarding experiences and unique opportunities for growth.

Competitive salaries
Comprehensive benefits package
Allowances for both food and accommodation
Paid training

Your Responsibilities

Provide excellent customer service by delivering on the Value Offer.

Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
Deal with customer complaints and requests quickly and effectively
Address and respond to all customer inquiries
Schedule department staff to maximize customer service and fulfill business needs
Ensure an enjoyable shopping experience for customers

Manage the Food Services Department to maximize sales and profits.
- assists the Store Manager in building the department's "bench strength" by identifying and developing high-potential employees for progression to the next level

Communicates with all shifts on daytoday operations and critical areas of focus
Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure employee and guest safety
Financial management: assists the Store Manager in planning and working to budgets, maximizing profits, and achieving sales and transaction targets including control of Food/Paper/Labor costs in the department

- responsible for daily cash procedures and assists with financial reporting

Operational management: assists with ordering supplies and overall Kiosk and Bakery maintenance and cleanliness
Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards.
Is able to enforce and comply with preestablished Tim Horton's operating procedures.
Resolves Guest concerns and turns potentially negative situations into positive ones
Assists in maximizing team member coverage at all times, performs the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal Guest service levels
Manages team member schedules to ensure adequate coverage on all shifts
Understands the importance of supporting the Northern/NorthMart Manager and presents a 'Unified Front' to all team members
Ensure that the Food Services Department is ready for business, stocked and maintained throughout the day
Promotes Food Service operation throughout the Community.
Supports local events and initiatives in the Community.
Develop departmental business plans in order to meet or exceed sales and gross profit goals

Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics) are consistently met.

Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
Follow merchandise guidelines for all food resets
Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
Maintain 52 week files and records

Support, train and develop staff

Ensure that staff provide outstanding customer service
Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
Work with supervisors to recruit, train, lead and develop Food Services Department employees
Through ongoing communication keep staff current with key activities
Supervise, coach, develop, and evaluate Food Services Dep