Care Team Coordinator - Mississauga, Canada - Closing the Gap Healthcare

Closing the Gap Healthcare

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Care Team Coordinator

Mississauga, Ontario

Full time (
Remote)
Monday - Friday (8.30 am to 4.30 pm)

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, and accredited publicly-funded home care service provider organization.

Our team of healthcare professionals delivers care to thousands of clients each day enabling people to meet their goals and live their best lives.

Closing the Gap Healthcare is seeking a
Full Time Client Team Coordinator for our Mississauga office. The Care Team Coordinator role is an integral contribution to the quality of care provided by Closing the Gap.

You will be coordinating client referrals with our team of providers, providing empathetic client service and will be performing administrative duties.

This position may appeal to you if:
You are passionate about customer service and wish to expand your career in the healthcare industry.

You enjoy assisting and interacting with clients by providing excellent customer care.

You value the guidance and direction of an experienced leadership team.

The successful Care Team Coordinator will have:

An outstanding commitment to providing excellent client centered customer service.
Excellent verbal and written communication skills.
Proficiency in MS office, excel and Microsoft Outlook.
Prior experience in community healthcare and scheduling.
Precise attention to detail and efficiency in data entry.
High school or higher education with previous experience in community healthcare, office Administration or Medical Office Administration.

The role will require:

A passion for challenges and working with customers to ensure a great experience.
Accurately and efficiently assessing customer requests and addressing them immediately or escalating as appropriate.
Scheduling and coordination of service providers to meet client needs.
Strong problemsolving skills.
Working effectively with other team members.
Effectively triaging calls to ensure effective call management.
Providing CTG program and service information to customers to encourage sales of services.
Performing data entry requirements for all clients using the CTG computer system.

What you can expect:

As a member of Closing the Gap Healthcare's Team Made for CaringTM, you can expect:

Competitive total compensation package.
Group benefits including medical and dental.
Vacation package.
A culture of performance recognition and appreciation.
A commitment to excellence.

Who we are:

We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services.

Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not so Fine Print:

This position is open to individuals who are eligible to work in Canada, who meet all the essential requirements stated above.

Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, the Government of Canada, and federal and provincial health authorities.

Our top priority is the health and safety of our clients, their families, and our team members.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families.

At Closing the Gap, all new hires must have received the complete series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada AND have received the final dose of the COVID-19 vaccine at least 14 days before the official start date of hire.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.