Representative Customer Service - Stellarton, Canada - Sobeys

Sobeys
Sobeys
Verified Company
Stellarton, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Requisition ID:176017


Career Group:
Corporate Office Careers


Job Category:
Store Support & Customer Care


Travel Requirements:0 - 10%


Job Type:
Full-Time


Country:
Canada (CA)


Province:
Nova Scotia


City:
Stellarton


Location:
Foord St. Office


Postal Code:
B0K 1S0


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.

Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country.

With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.


All **career opportunities will be open a minimum of 5 business days from the date of posting.


Ready to Make an impact?:


We currently have a 12-month contract opportunity for a Customer Service Representative to join our team in the Sobeys Corporate Office in Stellarton.

This position reports to Manager, Store Support and handles all feedback from our stores and wholesale customers. Store Support operates seven (7) days per week.


To be successful in this role, you will have a passion for reflecting a "stores first" attitude and to build and maintain trust in our commitment to quality products and customer service.


Here's where you'll be focusing:


  • Receive store inquiries via Salesforce Service Cloud
  • Triage and follow through to resolution according to established timelines.
  • Work with functional teams as needed to ensure issues / requests are resolved promptly and effectively
  • Accurately categorize and rate inquiry types according to established guidelines.
  • Update as required through the resolution process
  • Assign all cases to correct area of responsibility
  • Engage with stores in a manner suitable for a public forum and maintain a professional communication style
  • Keep manager informed of potential escalation situations and emerging trends.
  • Develop strong working relationships with stores and other areas of responsibility within the company

What you have to offer:


  • Excellent interpersonal and communication skills (verbal & written)
  • Proven customer service support skills, ideally with related experience.
  • Strong organization and problemsolving skills
  • Proven time management skills, ability to work to deadlines and strong attention to detail.
  • Ability to communicate effectively with employees at all levels of the organization.
  • General knowledge of:
  • Salesforce Service Cloud
  • Support Center processes, cadence, and telephony systems.
  • Working knowledge of SAP
Sobeys offers our employees many valuable benefits such as:

  • Growing organization
  • Competitive salary
  • Flexible health and dental benefits plan (eligible employees)
  • Ongoing Training & Development
  • Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)
LI-Hybrid #LI-NJ1


Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
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