Customer Service Representative - Vernon - Kal Tire Ltd

Description

Role Description

Customer Service Representative — Temporary, Fixed-Term Contract

Vernon, BC

Kal Tire is currently hiring Customer Service Representatives (CSR) for a temporary contract role. As part of the CSR team, you will help drive sales growth and provide day-to-day support to the Retail Service Centre business unit. You'll be the friendly, knowledgeable voice on the phone helping customers with their tire and wheel needs. You'll answer customer inquiries, recommend products and solutions, book appointments, and create a positive experience for our customers. If you thrive in a fast-paced environment and you are eager to grow your customer service and sales skills, we invite you to apply. This temporary contract role will be based out of our Vernon, BC main office with March 9th start date.

Key Highlights of the Role

• 2-3 weeks paid training onsite in our Vernon Office and training facility.
• Support in-store teams by scheduling services, placing orders, and coordinating follow-ups.
• Build on product knowledge and recommend the right tires, wheels, after-sales service, and warranty programs.
• Promote customer loyalty through positive interactions and helpful service.

Day to Day Responsibilities

Customer Inquiries

• Respond to a variety of customer service calls in a courteous and professional manner with the goal of resolving the issues during the first call or chat session.
• Utilize active listening to identify and clarify customer needs.
• Research solutions using web based applications.
• Present customer options that encourage long-term satisfaction, referrals and customer loyalty.
• Provide information and solutions regarding requests for product information, 'after sale' service, warranty and customer support.
• Actively listen to understand customer needs and provide tailored solutions
• Act as Kal Tire brand ambassadors.

Operation / Function

• Extension of the in-store team - front counter Sales and Service.
• Liaison between Customer and supplier/producer/service technician.
• Greet customer in a positive, friendly manner – establish if new or existing customer, and which vehicle.
• Determine customer needs, and offer solutions; order product, schedule delivery of services.
• Recognize issues, concerns, and limitations; redirect to Store Manager or Supervisor if necessary.
• Provide assistance to new and existing team members.

Product / Service Promotion

• Provide information about company products and services, charges, service conditions, and service availability.
• Ensure the products recommended meets the vehicle requirements and safety necessities.
• Recommend products from Kal Tire core product line.
• Suggest service and maintenance options for long term vehicle safety and reliability.
• Other duties may be assigned as required.

Qualifications

• Minimum 1 year of direct sales and/or customer service-related work experience preferred.
• Friendly, adaptable, and focused on delivering a great customer experience.
• Strong communication, problem-solving, and multitasking skills.
• Comfortable utilizing tools and technology including but not limited to multi-line phones, computer with multiple screens, Microsoft Word, Excel, Outlook, and other applications and systems.

Special Requirements

• Open availability to cover shifts during operational hours which will include early morning, evening and weekends.

What We Offer

• This position pays $20 per hour. We offer a clear path for career advancement with wage increases along the way.
• We pride ourselves with a supportive and safe work environment.
• Opportunities for professional development include training programs and mentorship.
• Positive work culture, opportunities for growth and development, and work-life balance.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire's hiring managers and recruiters.

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.