- Working on various programs on computer
- Resolution of problem shipments, returns
- Dealing with customers/contact centers via phone
- Scanning/sorting/moving freight in and around the department
- Assisting the retail staff and other clerical staff when required
- Processing damages, retapes and completion of documents Tracing shipments for customers
- Other duties (as assigned)
- Team Player
- PC literate
- Excellent organizational skills – ability to prioritize work and meet tight deadlines
- Excellent interpersonal skills
- Able to work independently
- Must be able to lift 70lbs
- Self motivated, enthusiastic, energetic, well groomed Excellent communication skills both written and verbal
- High level of attention to detail
- Able to work within strict time deadlines
- Able to work in a fast paced and demanding environment
Support Representative Shipment Resolution - Toronto, Canada - Purolator Inc
Description
It's not a package. It's a promise.
As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it's all possible because of our people . So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
Responsibilites
Qualifications
Experience
3 months experience in customer service