Customer Service Assistant - Orillia, Canada - Sunshine Superwash

Description

Sunshine Superwash

Job Description:
Customer Service Attendant

Job Title:

Customer Service Attendant


Main Purpose of the Job:

Customer Service Attendants are responsible for performing the daily operational practices of running the Car wash, Gas pumps, Store & Self-Serve Wash facility.

Attendants are to ensure a high quality of Customer Satisfaction in all company area's


Reports to:

Shift Supervisor or On-Duty Manager


Duties and Responsibilities:

• Always be ready to assist customers in a Friendly & Courteous manner
• Be polite and available to address all customer concerns and handle them in a professional manner that is satisfactory to both the customer and to the company. Escalate concerns to Shift Supervisor or management if required.
• All other duties as required.

Carwash

• Guide cars into the wash area with a focused, pleasant, and competent demeanour
• Ask every customer to keep their vehicle in Neutral, Hands off the wheel, & feet off the brakes.
• Perform visual inspections of the condition of each vehicle prior to sending it through the wash bay
• Be proficient with all policies and procedures and able to perform them on a daily basis as needed
• Perform visual inspections in the tunnel and back room to ensure all equipment and chemicals are functioning properly
• Keep the car wash spotlessly clean and ensure everything is kept in the proper place and organized
• Keep wash nozzles unclogged, hoses hung properly, trash cans emptied, and brushes spotlessly clean.
• Keep trench in car wash clean, sprayed and dug nightly

Full-Serve

• Upsell items. (Would you like it filled with supreme and a Super wash?)
• Repeat customers gas request to them ($15 can sound like $50) Always double check.
• Ensure gas nozzle is properly in each and every vehicle
• When not busy hold a friendly conversation with customers
• Squeegee front and back windows and any dirty lights. (If not purchasing wash)
• Ask customer if they need their oil or washer fluid toppedup
• Perform visual inspections of the condition of each vehicle prior to selling a carwash
• Be proficient with all policies and procedures and able to perform them on a daily basis as needed
• Perform visual inspections at gas pumps to ensure all equipment is functioning properly
• Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized
• Keep vacuums unclogged, hoses hung properly, trash cans emptied, and vending area spotlessly cleaned
• Keep Self-Serve bays sprayed out and clean. Walls and floor clear of Ice and Debris

Self-Serve

• Ensure each customer pays for their transactions
• Upsell items. (Would you like a Super wash today?)
• Ensure everyone at gas pumps is following the proper procedures
• Scan any extra items purchased by the customer
• Issue receipts, refunds
• Perform visual inspections of the condition of each vehicle prior to selling a carwash
• Be proficient with all policies and procedures and able to perform them on a daily basis as needed
• Perform visual inspections at gas pumps to ensure all equipment is functioning properly
• Keep the store and store front spotlessly clean and ensure everything is kept in the proper place and organized
• Keep mats clean, hoses hung properly, trash cans emptied, and the store / store front area is spotlessly cleaned

Qualifications:

Legal working age


Working Conditions:

Indoor / Outdoor - May be exposed to rain, snow & extreme heat or cold.

Chemicals / Hazardous Material - Chemicals need to be filled as needed. PPE is provided as needed.

Hours - Morning, Afternoon & Weekends / Holidays


Physical Requirements
-
_Strength Guidelines_
Maximum asked weight to be lifted will be 50 lbs.

Anything weighing more will need assistance or specialty tools
-
_Motion Parameters_
During shifts associates will be expected to stand for their full shift.

Walking and kneeling will be expected
-
_Vision and Hearing Requirements_
Vision and hearing requirements;
Ability to see and hear vehicles & customers around you
-
_Psychological Demands_
Quick Decision Making

Read & Write


Job Types:
Full-time, Part-time

Part-time hours: 10-20 per week


Salary:
From $15.50 per hour


Benefits:

• Company events
• Flexible schedule
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift
• On call

Supplemental pay types:

• Tips

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work Location:
In person