Sales Associate - Oakville, Canada - Kit and Ace

Kit and Ace

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism.

This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture.

Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter (maybe even awesome).

If you like the sounds of this, we'd love to meet you

As an
Educator
(Sales Associate) you are responsible to provide our guests with a world-class experience in the areas of product and culture.

You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You don't take yourself too seriously.

Responsibilities:

Create exceptional customer service experience by educating guests about our culture, brand and product
Successfully communicate special features, benefits, fabric properties, usage, and best care instructions
Contribute to the achievement of daily shops sales targets
Prepare the store for success: replenish garment styles, fold, size, merch and dress mannequins
Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
Maintain knowledge of inshop stock availability on the sales floor and in backrooms
Receives and processes stock from warehouse (Boxes can weigh lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
Assist with restocking and pricing duties, including sale and holiday preparation as required
Maintain, clean and run fitting rooms, return product to appropriate area
Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
Completes assigned cleanup duty
Utilizes the Point of Sale system accurately, processes payments, refunds and exchanges and issues gift cards
Participate in staff training and showroom events as scheduled
Support in additional duties as directed by management team

Competencies:

Previous retail experience preferred
Passion to deliver premier customer service
Driven to exceed customer's expectations
Optimistic, passionate, friendly and authentic
Demonstrates a sense of urgency and is comfortable working in a team focused environment
Strong communication and interpersonal skills perceptive to customer needs
Second language skills is an asset
Capable of handling difficult customer facing conversations and interactions
Honest and positive, and able to effectively receive and communicate feedback
Resultsoriented and process driven, with high expectations of self and team
Work a flexible schedule that will include weekends, evenings, holidays, and special events

Reports to:
Shop Director

Working Team:
Shop Team

Works Closely with:
Retail Operations, Information Technology (shipping systems) and Brand

While we thank all applicants for their interest, only shortlisted applicants will be contacted.
Thank-you for your interest in Kit and Ace

Job Types:
Full-time, Part-time, Temporary, Contract, Permanent