Quality Assurance Analyst, Information Technology - Toronto, Canada - CIBC Mellon

CIBC Mellon

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting.

We are passionate about providing exceptional client service backed by our culture of innovation and success.

Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals.

We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

Position Overview:

The Quality Assurance Analyst is responsible for ensuring high quality delivery of technology change, through evaluating and testing changes/releases for usability and functionality.

Incumbent will estimate, plan, and coordinate testing activities to ensure that quality issues and defects are appropriately identified, documented, tracked and resolved.

Responsibilities:

Validate that user expectations are archieved during the testing process.
Participate in software requirements gathering as it relates to testing procedures.
Develop test plans, cases, scripts and reports on mulitple projects of varying size and complexity.
Execute test cases and create and maintain accurate documentation regarding completed test cases.
Identify and log incidents and defects and retest fixes.
Review user requirement documents to ensure that requirements are testable.
Work with developers, business analysts and end user groups to identify/resolve issues with technology changes.
Lead defect triage for changes being implemented.
Provide support to end users and external stakeholders during their preparation for and execution of UAT in order to facilitate a successful UAT process by the client.
Experience in generating and analysing quality metrics and trends.
Provide system support to end users.
Working knowledge of the Software Development Lifecycle (SDLC).
Ensure internal documentation is updated and reflects any program changes.

Qualifications:

IT Environment
Knowledge of the organizations total information technology environment including the complexities of operating in an outsourced model.
Strong verbal and written communication skills
Project management skills
Strong attention to detail

CIBC Mellon's Values:

Get it Right Every Day:
Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre:
Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family:
Challenge, empower and recognize your colleagues

Take Ownership:
Speak up, speak out, and make things better