Customer Service Representative - Montreal-nord, Canada - Cendrex

Cendrex

Verified Company

Montreal-nord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

_Customer Service Representative_

We are seeking a
Customer Service Representative to join our team at Cendrex.

Reporting to the Customer service Manager, this person will assist our customers with any inquiries or issues regarding our products.

Your role within our team:

Enter required information into Cendrex's ERP system (Business Central).
Prepare quotations for customers' special requests, following established work procedures.
Enter customer orders into Cendrex's ERP system (Business Central).
Receive and sort customer requests from the Zoho Desk ticket management system.
Follow up rigorously on quotations and orders to ensure customer needs are met.
Track deliveries, process returns, and respond to customer complaints promptly.
Provide support to customers regarding products and services.
Occasionally take over the "order entry clerk" position.

The Cendrex edge:

Option to telecommute 2 days and be onsite 3 days;
Profitsharing plan after 3 months of service;
Group insurance and group RRSP;
Weekday schedule and social activities;
Training program and personalized followup to promote progress, learning, and autonomy.

Your DNA to be successful in the role:

High school diploma;
Minimum of 1 year of customer service experience;
Experience in the construction industry (an asset);
Proficiency in both official languages, orally and in writing (English is the primary language used);
Good command of Microsoft Office suite;
Knowledge of an ERP system (an asset).

Cendrex provides you with access to a healthy and safe work environment, where you will feel comfortable and motivated to contribute.

Do you want to make a difference in an honest company, offering a healthy work environment?

Job Types:
Temps plein, Permanent

Benefits: