Guest Service Agent - Ottawa, Canada - Marriott Hotel

Marriott Hotel

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GUEST SERVICES AGENT

REPORTS TO:
Guest Services Manager

BE PART OF MARRIOTT OTTAWA'S FUTURE

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation's Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests.

With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2024, positioning the hotel to continue its storied legacy of hospitality excellence.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

YOU'RE A GREAT FIT IF:

Flourish in a fastpaced environment with multiple priorities.
Can see the big picture and act proactively with a solutionfocused mindset.
Are Caring
Are a Storyteller
Are Extraordinary
Are Open Minded
Demonstrate Wonderful Hospitality. Always.

YOUR RESPONSIBILITIES MAY INCLUDE:

Act as a guest experience expert and deliver a wide range of services that guide guests through their stay.
Welcome and acknowledge guests according to company standards anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Facilitate daily hotel operations including check daily event sheet, updating bulletin boards and be uptodate with all changes, new procedures and events.
Be well versed on daily events and situations that could impact the guest experience.
Become an expert on room rates, packages, discounts, local amenities, features and other services offered by the hotel.
Operate MARSHA, PMS and GXP, take same day reservations and know how to enter a reservation in MARSHA.
Perform guest registration and room assignment and accommodate special requests of all guests.
Share and Be knowledgeable about Marriott Bonvoy and other frequent traveler programs.
Answer, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
Ensure the cleanliness of the front desk and backoffice area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
Assist fellow Hosts in their jobs to ensure that all jobs are done on time.
Have knowledge about all emergency procedures and know how to act on them.
Bank out at the end of the shift by strictly following the blind drop procedures. The Front Desk Manager will always verify the shift closing and enter the drop in the system.
Report any unusual occurrences or requests to the Manager.
At all times strive to represent Marriott in the most professional and brilliant manner.
Practice safety awareness. Maintain safety by adhering to safety policies, and be responsible to report accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and congested areas. Ensure that proper safety instructions are given before operating any equipment.
Be compliant with all Hotel Emergency Procedures.
Other reasonable duties as required.