Customer Engagement Specialist - Mississauga, Canada - Hansamed Ltd.

Hansamed Ltd.
Hansamed Ltd.
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

At HANSAmed, Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team.

As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.


Customer Engagement Specialist:


  • Call out to current and new clients to detail product suite
  • Update all contact information with current customer information within our CRM system
  • Manage existing and new contracts with customer base
  • Inform clients of promotions and upcoming events
  • Communicate with representatives and clients in regards to orders and returns
  • Adjust sales scripts and approach to better service the needs of customers
  • Introduce field sales representatives to meet with customers
  • Introduce Continuing Education Seminars to client
  • Process web and client orders in Canada
  • Initiate outbound calls to current clients to verify product needs
  • Initiate outbound calls to nonclients to generate leads and opportunities
  • Other duties as may be required from time to time
Required Competencies

  • Organized, selfstarter, and detail oriented
  • Excellent communication skills, written and spoken
  • Excellent phone manner
  • Familiarity and/or able to work with SAP or equivalent CRM system
  • Proficient skills with Microsoft Office, with a focus on Excel
  • Works well independently and within a team environment
  • Minimum 1 years' experience in inside sales, customers service or account executive roles
  • Dental Experience is preferable
  • English, speaking, and writing is required
  • French, speaking, and writing is preferred

Job Types:
Full-time, Permanent


Salary:
From $45,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Mississauga, ON L5N 8G4: reliably commute or plan to relocate before starting work (preferred)

Experience:


  • Customer service: 3 years (preferred)

Work Location:
Hybrid remote in Mississauga, ON L5N 8G4
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