Bilingual Disability Claims Specialist, Group - Halifax, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

Remote work available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta and Prince Edward Island._

What will you do?

Adjudicate French and English claims utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, comply with practices and procedures and regulatory requirements, provide the highest level of customer service, manage reputational risk and, develop and implement claims management and return to work strategies on assigned caseloads
Manage a large caseload of disability claims
Render decisions on a timely basis and effectively communicate these decisions, at times potentially difficult decisions and manage escalations with employers and claimants.
Build effective relationships with key stakeholders and claimants to support recovery and return to work.
Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from claim initiation to resolution

What will you need to succeed?

Must-have

Postsecondary university degree or college diploma preferably in health sciences or a related field and minimum 2(two) years of Short Term or Longterm Disability claims case management experience
Requires fluency in French and English to serve our clients in the community with English speaking needs
High level of writing in French and English
Experience in effectively managing complex claims
Strong analytical and decisionmaking skills, critical thinking and the ability to multitask and balance multiple goals and priorities
Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service, including emotional calls and mental health clients.
Excellent customer service and telephone skills and the ability to communicate complex and difficult information clearly with tact and high level of empathy.
Microsoft Office and experience working with multiple computer systems
Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problemsolving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)

Nice-to-have

Ability to effectively manage change
Group Disability Claims experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A Total Rewards program that includes flexible benefits, work/life balance, career development programs as well as investment and retirement savings plans
Competitive pay and highearning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

#LI-Remote

#LI-Hybrid

Job Skills
Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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