Client Service Coordinator, Nursing Services - Pembroke, Canada - Access Healthcare Services Inc.

Access Healthcare Services Inc.

Verified Company

Pembroke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION TITLE
Primary Client Services Coordinator, Nursing Services.

POSITION PROFILE
The Client Services Coordinator is responsible for scheduling nursing field staff according to client care needs.

They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services.

The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required.

REQUIRED SKILLS

Excellent communication and customer service skills
Experience with AlayaCare an asset
Ability to prioritize and multitask to meet tight deadlines
Experience with MS Word, Excel, and Outlook
Experience in Home healthcare and Scheduling program an asset
Demonstrates professionalism and fosters a positive work culture at all times.
Capable of organizing and inputting large amounts of data with accuracy
Able to work independently and as part of a team

ROLES & RESPONSIBILTIES

Processes all new referrals and incoming updates and communicates relevant information to teams as required.
Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
Communicates with patients, families and care staff regarding scheduling requirements or change.
Provides customer service support by responding to client inquires as required.
Maintains accurate records of care provider availability in the alayacare system.
Take into consideration the individual needs of patients (and families), and of care providers, when making decisions.
Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
Actively pursues positive relationships with care providers, patients and staff.
Follow up appropriately on time sensitive matters.
Resolve or escalate, as required, client/family/staff concerns/issues.
Ensures documentation is completed as per organizational policies and procedures
Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
Other duties as determined by the Manager, Client Services or designate

REQUIREMENTS:

Experience in home health scheduling highly desirable
1 year of Office or Medical Administration and/or Scheduling Experience an asset
Bilingualism preferred

Access Healthcare Services Inc.

is proud to announce that it has recently been re-awarded a four-year accreditation with exemplary standing, the highest award available from Accreditation Canada.

We are a nurse managed home healthcare organization that provides services on behalf of the Champlain Local Health Integration Network, private individuals, insurance companies and other municipal and provincial organizations in various sectors.

We would like to thank everyone in advance for their interest in Access Healthcare Services Inc. however, only applicants selected to join us for the first round will be contacted.