Receptionist/customer Service - Vancouver, Canada - VCA Canada

VCA Canada
VCA Canada
Verified Company
Vancouver, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Receptionist, Client Care

North Vancouver, BC

North Shore Animal Hospital is currently welcoming a full-time
Reception,
Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated

  • Create a warm and welcoming environment for our patient and pet parents
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for followup and future appointment bookings
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality is an asset
  • No experience with animals, no problem, so long as you love pets

What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: _
We have the right fit for you_

  • A caring culture of _
    Wellness and Appreciation_
- _
RRSP Employer 5 % Match Program_ - saving for your future just got easier

  • Competitive wages and benefits
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Employee Assistance Program
  • Referral Bonus Rewards
  • Opportunities to give back in your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

Salary:
$16.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Flexible schedule
  • Paid time off
  • RRSP match

Schedule:

  • 8 hour shift
  • Day shift

Work Location:
One location