MGR Fitness - Calgary, AB TG B

Role: The Manager of Fitness is responsible for the operations and staff of the Fitness Centre, Group Fitness and Dryaland Fitness Programs. · Reports to: Director of Fitness & Training · What's In It for You: · Free facility access based on hours worked plus a variety of free an ...

Job description

Role: The Manager of Fitness is responsible for the operations and staff of the Fitness Centre, Group Fitness and Dryaland Fitness Programs.

Reports to: Director of Fitness & Training

What's In It for You:

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

What You'll Do:

Team Building/Daily Team Support:

• Provide effective leadership with a strong focus on motivating the Coordinators, Fitness Center Staff, Equipment Maintenance Staff and Group Fitness Instructors. Specific duties include hiring, training, leading by example, coaching, scheduling, payroll and performance management.
• Empower employees to handle operational challenges and encourage staff to provide exceptional legendary service.
• Train, recruit, and develop a successful team to strive to meet established job expectations, promote our product offerings, and provide service knowledge standards including the delivery of job specific training for new hires.
• Act as the main point of contact for employee continued education and development.
• Be accountable for the performance of the Fitness Centre Staff, the Group Fitness Instructors and Equipment Maintenance Staff in meeting team objectives.
• Establish solid working relationships within the team and other departments to ensure a cohesive working environment.
• Work collectively with other Department Managers and Directors to set up employee departmental in-services on a recurring basis.
• Carry out and lead by example at a high level all employee performance standards & expectations.
• Backfill for frontline team members as required.
• Attend Leadership training when required.
• Rotate within the Fire Warden role with other building wide Managers and fill in for Duty Manager in emergency situations.
• Facilitate emergency procedures training for staff.
• Act as a key information source by providing the Director of Fitness & Training with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement.
• Coordinate work activities by scheduling work assignments, setting priorities, and delegating work accordingly.
• Evaluate employee performance and provide feedback, coaching and formal evaluations.
• Conduct monthly reporting outlining KPI's specific to group fitness classes, fitness facility usage and programs.
• Ensure employees have clear goals and are aware of expectations.
• Ensure that employees adhere to all health and safety regulations.
• Monthly walk-throughs to address facility layout and potential safety concerns.
• Translate strategic goals into practical actions that are filtered into annual fitness and training performance goals and objectives.

Customer Experience:

• Actively communicate with both internal and external customers on special events, program and service changes and new incentives.
• Assist both our internal and external customers by proving prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers' expectations.
• Communicate program cancellations and operational challenges and changes to the Marketing Team to reflect on-line media accordingly.
• Be the main point of contact for product knowledge and services available in the department.
• Assist and empower employees to handle customer complaints by providing a customer centric environment.
• Monitor comment cards, feedback and evaluation forms received by tracking and reviewing information, and following up in a timely manner and implement any follow up plans as required.

Planning and Organizing:

• Participate in the development of the annual fitness and training operational and capital budgets in conjunction with the Fitness & Training Director.
• Be accountable for meeting the budget targets for the department in terms of revenues and expenses.
• Creation of new business in fitness and group fitness.
• Work with the Sales and Marketing Team with preparation of promotional material.
• Plan messaging regarding price increases, program changes, new initiatives, collaborating with marketing as needed.
• Identify key areas of service and program enhancement and new program opportunities.
• Attend new program launches and finales.
• Audit the performance of each Group Fitness Instructor and Fitness Consultants on an annual basis and provide guidance as required.
• Monitor programming needs.
• Support department staff on-site during weekend, evening and daytime events.
• Determine materials, equipment, facility bookings, supervision or instruction needs for each program.
• Organize, document and coordinate the equipment inventory as well as usage rates, purchasing, cleaning repair and maintenance of fitness equipment through the development and maintenance of a lifecycle plan and preventative maintenance plan.
• Attend promotional opportunities as needed, acting as a representative of MNP Community and Sport Centre.
• Develop and maintain relationships with key stakeholders in portfolio.
• Networks with other facilities within and external to Canadian centers with a focus on equipment and maintenance trends and standards as well as competitive intelligence.
• Update and maintain training manuals on policies, procedures and programs.
• Complete and submit payroll biweekly.
• Facilitate the completion of the Fitness, Group Fitness, and Dryland Programs schedule.
• Facilitate support for shift coverage.
• Understand and apply all safety and emergency procedures to ensure a collective, streamlined and successful execution and ensure team is trained recurrently on procedures.
• Any other duties as assigned.

Committee Involvement:

• Participate in Manager Meetings and chair meetings on a rotational basis

What You'll Need:

• Completed post-secondary education with preference given to Exercise Physiology, Kinesiology, Sport Administration or Sport Management graduates
• Related programs may be considered
• Masters-level education is an asset
• A minimum of three to five years of experience in a management/supervisory and administrative role.
• Preference will be given to candidates with current certifications in CEP, AFLCA, canfitpro, CSEP, CSCS or other exercise and training certifications.
• Ambitious, driven, accountable, and thrive in a dynamic environment. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Solid negotiation, conflict resolution, and people management skills.
• Previous experience with budgeting techniques and fiscal management.
• Strong problem identification and problem resolution skills.
• Excellent teamwork and team-building skills as well as ability to work independently with little supervision.
• Strong communication skills (verbal and written) that allow adaptability to a variety of stakeholders.
• Proficient with Microsoft Word and Excel
• Previous experience using the Intellegenz system, Avocado or Sales Force is considered an asset.
• Current certifications in CPR Level C and Standard First Aid are required
• CPR Level C certified within the last year
• Standard First Aid recertified within the last 2 years
• Ability to work flexible hours including evenings and weekends to accommodate business needs as required.
• Preference will be given to candidates with the additional certifications in coaching, leadership and/or conflict resolution.
• Effective leadership skills, with a strong focus on mentoring and motivation of employees.
• Experience with coaching and employee development.

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates' accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.