Itsm Service Manager- Change Management - Vancouver, Canada - Best Buy

Best Buy

Verified Company

Vancouver, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ITSM Service Manager - Change Management

Are you ready for a change? It is time to upgrade your Change Management experience working in an Agile and DevOps environment while using ITIL practices

We have an opportunity where you can use your skills and talents in an exciting workplace

We practice a remote first working model, leveraging in-person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative, and social purposes.

What you'll do:

Focus on the bigger picture and views of the software development and change process in relation to the overall business objectives.
Manage changes through the IT Change Management lifecycle. Assure that 1) all policy, process, and procedures are followed, and 2) all changes are accurately recorded, scheduled, and controlled.
Facilitate the CAB; manage the agenda and document the decisions, recommend, and action items resulting out of the CAB meeting.
Follow up on failed changes via facilitation of Post Change Review (PCR) meetings to determine root cause of issue and ensure corrective action.
Promptly handle all External and Internal Audit requests related to SOX and PCI within the scope of Change Management
Manage the Change Management process lifecycle

What we're looking for:

Strong knowledge of ITIL practices
Understanding of Agile and DevOps
5+ years' experience as a Service Manager
5+ years in an IT Support function, preferably in a Retail/eCommerce/Technology environment as well as experience in Major Incident, IT Change and Release Management
Ability to work in a 24/7 environment requiring offhours availability when needed, required to carry a company phone and be on the oncall roster

Why you'll love it here:

Remotefirst work environment
Employee discounts on awesome tech from day one
Flexible health benefits and wellness program
TFSA and RRSP programs
100% matched company pension plan
Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team

We are looking for people just like you.