Vehicle Inspection Manager - Toronto - Kar Auction Services Inc.

    Kar Auction Services Inc.
    Kar Auction Services Inc. Toronto

    23 hours ago

    Description

    Relentless Curiosity.* We seek to understand and improve our customers' experience.
    Smart Risk-Taking.* We transform risk into progress through data, experience, and intuition.

    We are seeking a
    Vehicle Inspection Manager* with experience in OPENLANE's vehicle inspection processes to lead a team of skilled Vehicle Inspection Specialists (VIS) at our Vehicle Logistics Centre (VLC).

    The Vehicle Inspection Manager is directly responsible for ensuring highly accurate inspection results, enabling our customers to make educated decisions.

    This role is hands-on, including quality control, process improvement, and performance management.
    Proactive.* You take initiative to enhance the quality and efficiency of the Vehicle Inspection team.
    • Develop and maintain a thorough understanding of OPENLANE policies, processes, and procedures and the tools used in the conduct of vehicle inspections.
    • Responsible for developing teams capable of delivering exceptional inspection services, in line with standard processes and performance targets established in consultation with the Sr VLC Operations Manager.
    • Oversee the direct efforts to train, motivate, coach, counsel, and mentor VIS, performing real-time coaching as needed.
    • Leading by example, ensure standard process is consistently followed as VIS inspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damage
    • Monitor inspection requests via the portal & established communication channels, ensuring vehicles are sale-ready and that the department is adequately staffed to meet SLAs.
    • Monitor trends, identifying repeat errors & arbitration, develop & implement action plans to reduce claim costs related to inspection errors
    • Keep current on technology updates, new releases, and product development in order to capture data accurately on a mobile device, work comfortably with software and technology.
    • Grow talent - attract, engage, retain, and grow great people at OPENLANE.
    • Engage Teams - create and sustain a high trust team culture that embraces and values people's talents, diversity, and contributions to OPENLANE's goals.
    • Bachelor's degree or equivalent experience in business or related discipline required.
    • Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly. 3+ years' experience supervising/managing a team.
    • Must possess strong time management skills, attention to detail, with mastery of setting priorities and executing those priorities, for self and others.
    • Must be qualified to operate a motor vehicle, possess a valid driver's license with access to reliable transportation and be able to maintain a good driving record.
    • Prior experience conducting vehicle inspections and working with AMS, VTrace, or other OPENLANE systems is an asset
    • Tech-savvy, familiarity with Google Suite is an asset
    • Ability to drive both standard & automatic transmissions
    • Competitive pay
    • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
    • Immediately vested 401K (US) or RRSP (Canada) with company match
    • Paid Vacation, Personal, and Sick Time
    • Paid maternity and paternity leave (US)
    • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
    • Robust Employee Assistance Program
    • Employer paid Leap into Service Day to volunteer
    • Tuition Reimbursement for eligible programs
    • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
    • Company culture of internal promotions, diverse career paths, and meaningful advancement
      OPENLANE makes wholesale easy so our customers can be more successful.

      Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions.We're a technology company
      delivering next generation tools to accelerate and simplify remarketing.We're an analytics company
      leveraging data to inform and empower our customers with clear, actionable insights.And we're an auction company
      powering the world's most advanced digital used vehicle marketplaces.

    In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue.

    Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries.

    OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

    Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay.

    Together, the OPENLANE brands provide a complete remarketing solution for our customers.

    California Residents:


    Click to learn more about the personal information we collect in the application process. Also, click for how we adhere to the California Fair Chance Act.

    Canadian Residents:


    Click to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.**#J-18808-Ljbffr

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