Conference Services Manager - Toronto, Canada - Hotel X Toronto

Hotel X Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary
Manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.

Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.

Role and Responsibilities

Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter.
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
Distribute BEOs for group and affiliates 10 to 14 days prior to events.
Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
Participate in Pre/Post Convention meetings and review bill with client.
Establish checklist trace dates using appropriate computer programs.
Generate VIP, limousine and amenity forms as required.
Maintain solid and open communication with all hotel operating departments.
Maintain good working relations with preferred vendors of the hotel.
Maintain up to date information on program and food and beverage events in hotel's inventory management system.
Provide on going support for group reservations agents.

Work perks & Benefits
- _Competitive Salary_
- _100% Group Insurance Coverage_
- _RRSP_
- _Meal benefit per shift_
- _Discounted parking options_
- _Dry Cleaning Allowance_
- _A great working team environment_

Qualifications

35 years experience in a luxury hotel or venue._
Catering/ banquets experience strongly preferred._
Exceptional communication skills with all levels of management and stakeholders._
Dynamic and assertive, with a strong commitment to providing outstanding guest service._
Working knowledge of Delphi preferred._
Ability to work flexible hours and days including evenings, weekends, and holidays._

_ Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process._
**_ We thank all applicants; however, only those selected for an interview will be contacted._