Manager, Grs Implementation - Montréal, Canada - Sun Life

Sun Life
Sun Life
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Manage and lead the GRS Implementation Team.

This team is responsible for the accurate and timely installation of new Group Retirement Services clients and for managing major revisions for in-force clients.

They are accountable for meeting client expectations and delivering on agreed to targets for business-driven components of a project, in partnership with our clients & advisors, Operations and Business Development.


Main Accountabilities:

  • Provide leadership and direction to a highly skilled team of Implementation Specialist and Project Managers, dedicated to providing exceptional client service.
  • Manage the overall delivery of the portfolio of GRS projects and service supported by Group Plan Implementation
  • Manage workflow, work assignment and time tracking
  • Investigate and coordinate responses to escalated issues
  • Motivate, coach and develop team members to achieve their performance goals and skills
  • Manage resource and budget plans effectively
  • Work collaboratively with cross functional stakeholders to problem solve and improve systemic issues
  • Identify, prioritize and implement continuous process improvement to exceed our client's expectations.
  • Leverage data and analytics to identify gaps and opportunities in daytoday operation.
  • Recruit experienced staff, conduct performance reviews and manage performance issues
  • Participate in projects to ensure strategic initiatives and process changes are successful
  • Build strong relationships with Business Development and Operational partners
  • Exhibit strong communication, organizational and interpersonal skills to effectively manage the team and external customer relationships

Competencies:

  • Bilingualism (French, English) required
- immediate manager is a unilingual Anglophone outside Quebec

  • Strong people leader, experienced at developing and leading engaged high performance teams
  • Client focused
  • Ability to collaborate effectively to improve the performance of endtoend outcomes processes
  • Strong organizational skills and ability to prioritize a wide range of tasks
  • Excellent problem solving and decision making skills
  • Solid understanding of Group Retirement Services and administrative practices
  • Good presentation skills
  • Demonstrated initiative and creativity
  • Strong relationship building and partnership skills
  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual Englishspeaking manager outside Quebec.

Assets:

  • Previous experience in Group Retirement Services environment
  • A bachelor's degree or equivalent business experience


At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

76,000/ ,000/125 000


Job Category:

Customer Service / Operations


Posting End Date:

08/11/2023
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