Bilingual Client Care Specialist - Lasalle, Canada - Access Information Management

Access Information Management
Access Information Management
Verified Company
Lasalle, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Summary
The Client Care Specialist is a specialized client care resource responsible for solidifying relationships and improving client retention. This position is for a bilingual (English/French) person located in the Montreal area and will work remotely.


Primary Functions:


  • Responsible for onboarding New Hard Copy Clients
  • Provide Advanced client support
  • Responsible for NPS follow up communication and resolutions
  • Manage Contract renewals
  • Educate clients on all available service offerings
  • Resolve issues escalated by Client Care Representative and Specialist teams
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Secondary Functions:


  • Proactively contact Client Care assigned clients
  • Proactively address any questions or issues
  • Collaborate with team members.
  • Attend any required meetings.

Other Responsibilities:


  • Comply with all company policies and procedures.
  • Other duties as assigned by Regional Director.

Education and Years of Experience:


  • High school diploma or equivalent required.
  • 2 or 4 year college degree preferred.
  • 4 years past work experience in a service industry and/or a team focused environment required.

Knowledge, Skills and Abilities:


  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
  • Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
  • Must possess basic computer and keyboard skills.
  • Must have strong attention to detail.
  • Must possess excellent time management and organizational skills.
  • Ability to work collaboratively in a team environment.
  • Must have the ability to communicate with diplomacy and tact.
  • Must be fully bilingual
    (French/English).

Physical Requirements (lifting, etc.):


  • Overhead reaching.
  • Routine bending and stretching.
  • Routine use of hands for typing.

What We Offer:


  • Fully paid benefits package
  • Retirement Program (with Employer Match)
  • 3week's annual vacation to start
  • Competitive Salary: Range $40K 44K annual
  • Note this is a work from home position out of the Montreal area.
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All qualified applicants will receive consideration for employment. _


Pay:
$40,000.00-$44,000.00 per year


Benefits:


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application question(s):

Education:


  • Secondary School (required)

Language:


  • French (required)

Work Location:
Hybrid remote in Lasalle, QC H8N 3G1
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