Bilingual Support Technician - Toronto, Canada - MCAP

MCAP

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Support Technician - Help Desk

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

Strategy and Planning

Analyze and identify which routine tasks need to be performed
Plan and schedule Infrastructure changes (Change / Implementation process)
Execute maintenance releases during business hours and after
Participate in on call rotation, responding and escalating automated pages with respect to telecommunications, server, storage, branch facilities and partner IT groups
Identify when external servicing is required.
Coordinating and scheduling when service providers ́ resources are needed.
Overseeing and signing off on service delivery

Acquisition and Deployment

Work with Facilities to schedule move requests made by the business units
Planning equipment moves to ensure that all hardware and user requirements are met
Create and execute plans according to schedule and defined process
Install MCAP certified software

Operational Management

Prioritizing incidents in order of importance/severity
Perform and document all technical troubleshooting and problem resolution procedures within the Incident tracking system
Complete all documentation and information tracking that is part of defined processes (ie. Inventory / asset tracking)
Resolve or escalate all requests

What You Bring To The Team

Bilingual French/English is a must
Experience with Windows Version 10 21H2 and Windows Server 2008 R2, 201
Experience with Citrix, SQL, O365 Exchange, Wireless Device Management, Microsoft Intune, Enterprise Print Infrastructure
Understanding of Microsoft System Components
DHCP, DNS, WINS, Active Directory, Azure and O36
Exceptional oral and written communication skills.
Excellent organizational and timemanagement skills.
Ability to multitask in a fastpaced environment.
Strong analytical and problemsolving skills.
Proven ability to foster relationships.
Developed troubleshooting skills.
Strong desire/passion to learn new technologies.
Strong Technical skills, network, desktops, telephony, servers, (both hardware and software).
Vendor management skills

Nice to have Certifications/Designations

Microsoft Technical Associate (MTA) or Microsoft Certified IT Professional (MCITP) or equivalent experience.

- (Legacy) Administrator (MCSA) or (Legacy) Certified Professional (MCP) or equivalent experience.

A+ Network Certification or equivalent experience.

If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies in Canada, then we want to hear from you

Be A Part Of Something Great

MCAP is Canada's largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties.

For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada.

MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country.

MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #:
req1696

Employment Status:
Permanent Full Time

Location:
Hybrid - Toronto - 1-2 Days In-Office

Number Of Openings:1

Department:
Information Technology

Internal Job Title:
Support Technician

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position.

It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process.

If you require accommodation, we will work with you to meet your needs.