Director, Marketing Operations Ottawa, ON, Canada; Toronto, Ontario, Canada - Lightspeed Restaurant

Description

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

At Lightspeed, we're looking for Director, Marketing Operations who serves as a strategic and operational partner to the Marketing Leadership Team (MLT), reporting directly to the VP of Growth. This role drives organizational excellence across Lightspeed's global marketing function by leading annual planning, transformation programs, financial operations, and leadership operations. The ideal candidate combines strategic planning acumen with deep operational rigor and people leadership experience. They are passionate about connecting strategy to execution — ensuring that the Marketing organization operates efficiently, delivers on business outcomes, and fosters a culture of clarity, accountability, and collaboration across all regions and functions.

What you'll be doing:

Annual Planning and Transformation Operations

• Lead a global team of project managers and marketing operations managers, supporting all Marketing functions across regions (NOAM, EMEA, and APAC)
• Serve as Marketing's business lead for the annual strategic and financial planning cycle, collaborating with Finance, Revenue Operations, and regional marketing leads.
• Manage cross-functional dependencies, planning milestones, and strategic decision-making throughout the planning process.
• Partner with the MLT to oversee OKR definition, tracking, and reporting to ensure accountability and visibility into marketing's contribution to business outcomes.
• Build and refine planning and governance frameworks that connect strategic initiatives to measurable impact.

Leadership Team Operations

• Establish and manage a marketing management operating system, including meeting cadences, offsites, and quarterly/annual business reviews.
• Support the MLT in driving organizational alignment through structured operating rhythms, including agenda setting, documentation, and action tracking for staff meetings, offsites, and strategic reviews.
• Partner with Finance and HR to manage global marketing budget and headcount planning, ensuring alignment between strategic priorities, resource allocation, and organizational design.
• Lead development and facilitation of Marketing's Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and cross-functional reporting for GTM leadership.
• Provide data-driven insights and recommendations to optimize investment, team performance, and marketing efficiency.

Communications & Engagement

• Craft executive-level communications, including team cascades, MLT updates, board materials, and internal storytelling for company-wide visibility of Marketing initiatives.
• Oversee Marketing-wide communications rituals and channels (team intranet, monthly newsletter, all-hands/town halls) to promote transparency, engagement, and alignment.
• Partner with Brand & Comms on internal employer branding and cultural engagement initiatives to strengthen the Marketing organization's identity.
• Ensure consistent messaging and clarity in how the Marketing organization reports progress and celebrates wins.

Cross-Functional Projects & Change Management

• Lead cross-functional initiatives that strengthen marketing's operational health — such as process improvements, tool optimization, and change management. This involves partnering with functional leads (Creative Ops, PMM, Growth, Brand, and Regional Marketing) to coordinate large-scale transformation initiatives.
• Establish standardized change management frameworks for transformation programs, ensuring adoption and alignment across global teams.
• Act as a trusted advisor to the MLT on org-wide priorities and operational readiness for new strategic initiatives.
• Lead special projects that connect marketing strategy with execution, including new operating models, process automation, and cross-functional governance.
• Manage and develop a high-performing team of program and project management professionals across regions.
• Provide coaching, mentoring, and development planning to strengthen functional capabilities across project management, business operations, and marketing analytics.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Partner with HR and Marketing Leadership to plan for future team growth and organizational design changes.

What you need to bring:

• 10+ years of experience in Marketing Operations, Strategy, or Program Management, with 5+ years leading teams in global or matrixed organizations.
• Proven success leading annual planning and financial operations for a marketing or GTM organization.
• Strong strategic and analytical skills; able to synthesize data into clear insights and recommendations.
• Experience leading organizational change and cross-functional transformation initiatives.
• Exceptional written and verbal communication skills; comfortable interfacing with executive stakeholders.
• Strong command of project management methodologies and tools (e.g., , JIRA, Asana).
• Experience partnering with Finance and HR on budget management and headcount planning.
• Comfortable operating at both the 10,000-foot strategic level and the 10-foot execution level.

Attributes & Skills

• Strategic thinker with strong operational execution skills.
• Collaborative leader who thrives in complex, fast-paced global environments.
• Adept at building relationships and influencing across senior levels.
• Data-driven and detail-oriented, with a focus on continuous improvement.
• Passion for developing teams and creating structure in ambiguity.
• Demonstrated ability to turn strategy into scalable systems and processes.

Success Metrics

• Delivery of annual and multi-year marketing plans aligned to business goals.
• Improved efficiency and predictability in marketing operations and program execution.
• Increased visibility and alignment across global marketing teams.
• Positive engagement scores and reduced operational friction across the organization.
• High team engagement and development outcomes.
• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies.
• Equity options, because this is your company too.
• Contributions to your pension plan. Your future matters.
• Training opportunities to grow your skills and career.
• Health and wellness credit so you feel your best.
• Time off to volunteer and give back to your community.
• Interest groups, employee led networks, social committees to sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $170,000-200,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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