Technical Support Analyst - Toronto, Canada - Colas Rail UK

Colas Rail UK

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Subsidiary:

Colas Canada Inc.- JOB OVERVIEW- Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent's infrastructure.

As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills, and positive attitudes.

You'll be the face of Colas IS Support in your territory, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues.

- RESPONSIBILITIES- Assist our customers in maximizing their use of our information technology

Provide technical support and administration for our businesscritical systems, including:
Microsoft Windows 10, 11, and Server with Active Directory
Workstations, servers, local and wide area networks, printers, and the associated technology at our manufacturing plants
Systems such as Teams Telephony
Tools such as Adobe Acrobat, Edge Chromium, and Pulse Secure
Microsoft Office Suite and Microsoft Office 36
Travel to our locations within your territory to resolve critical issues on a moment's notice
Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
Empathize and communicate with customers to ensure satisfaction
Multitask effectively to ensure no customer is forgotten and no project undone
Analyze trends to improve both the support process and user training
50% travel within your coverage territory, infrequent travel elsewhere (between the US and Canada)

WHAT YOU BRING

Diploma in Information Technology field or an equivalent combination of education and/or experience and/or relevant designation required

years of relevant technical support experience required

Strong knowledge of Microsoft Professional Office Suite of products
Troubleshoot and resolve Level 1/2 support issues from various support channels (phone calls, chats, selfservice tickets); document and escalate issues further as required.
Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
Troubleshoot various IT hardware issues with PC's, printers, peripherals, etc.
Provide device and app support for various types of mobile devices both iOS and Android.

OTHER REQUIREMENTS

Customer Service Experience
Strong written and verbal communication
Ability to work autonomously
Acts responsibly and holds themselves accountable for their performance
Proactively identifies and addresses any existing needs
Exhibit swift decisionmaking skills.
Treats everyone with respect and is a model of integrity
Is a quick learner and problem solver
Ability to lift 50 pounds
WHAT WE OFFER
Amazing opportunities to learn and grow:At Colas, we encourage everyone to reach for their goals by building their own path: providing training tools, new learning programs, and soft skills development initiatives. Work with teams across Canada, expand your skills in a variety of projects nationwide, and take advantage of learning & development programs to help you further your career.

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Great perks: Discounted gym membership? Check. Exclusive deals on restaurants, merchandise, and travel? Check. Get rewarded for your hard work with access to a wide range of employee discounts.
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Benefits and pension from day one:At Colas, we recognize the amazing talent each person brings. We believe such great talent deserves to be rewarded. We provide a comprehensive benefits and pension package, so you can focus on continuing to do your best.

ABOUT COLAS
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.

From roads to rail, airports to ports, we build some of the most important projects that connect our communities.- Backed by our network of Colas companies across Canada and the Colas Group worldwide, Colas offers a wide range of innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.
Join the largest transportation infrastructure group in the world and help connect Canada.

DIVERSITY IS IMPORTANT TO US
At Colas, we believe our workforce should reflect the diversity of the communities we connect.

By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together.

We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.