Career Opportunities: Member Information Advisor - Ottawa, Canada - AFPC

AFPC
AFPC
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Branch:

Technology and Information Management Branch


Section:

Information Management


Employment Type:

Term up to twelve (12) months


Position Linguistic Designation:

Bilingual (English, French)


Position Global Linguistic Level:

B2


Job Band:

Band 9 UNIFOR 2025


Salary:

$81, $91, $1,585.14 Bilingual Allowance (2021 rates)


Union:

UNIFOR 2025


Location:

Ottawa Headquarters


Search Area:

Internal; Membership; Public


Closing Date:
01/31/2023


PURPOSE OF POSITION:


  • Under the general supervision of the Member Information Manager and as a member of the Member Information Management Section (MIM), the Advisor provides training, guidance and assistance to a diverse range of endusers in a wide range of areas, including membership, dues processing, case management, negotiations, etc.
  • The Advisor will assist the Manager with project management and will lead projects for the implementation of new modules/functions.
  • The Advisor will also perform system's administration functions, table and data maintenance, review and update of Standard Operating Procedures, create and update user accounts, prepare communications for the user community

QUALIFICATIONS:


_Education/Experience_:


  • Demonstrated work experience in a position involving user support and/or junior project management functions

_Knowledge_:


  • Good knowledge and understanding of the structure, programs and work processes of the PSAC.
  • Demonstrated knowledge of relational information management databases working experience with UnionWare is a definite asset.
  • Demonstrated ability to deliver comprehensive training sessions to a diverse user community
  • Good interviewing techniques and analytical skills to gather and understand user requirements either in the daytoday support function or in a project lead function
  • Commitment to continuous quality / process improvement and to customer service
  • Good writing skills to prepare and/or edit different documents
  • Working knowledge and experience with Word, Excel, Power Point and Adobe
  • Knowledge and commitment of trade union and equity principles, and understanding of the sensitive political and social issues

_Abilities_:


  • Ability to learn quickly and remain current on emerging information technology trends by participating in seminars, courses and industry presentations.
  • Ability to effectively schedule tasks and assignments, deal with competing priorities and remain effective during pressure situations
  • Ability to accept responsibility and work effectively without close supervision and cooperatively with others
  • Ability to communicate orally and in writing in both official languages

_Personal suitability_:


  • The position requires good judgment and problemsolving skills to provide sound advice on a variety of information management related issues.

A full job description is available upon request
:


NOTES:


The Public Service Alliance of Canada is committed to achieving and maintaining a representative workforce that ensures the full participation and advancement of traditionally under-represented groups.

Applications are encouraged from equity groups including women, racially visible persons, Indigenous peoples, persons with disabilities, lesbian, gay, bisexual, transgender, queer/questioning, and two-spirit (LGBTQ2+) persons.

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