Front Office Supervisor - Toronto, Canada - Skye Hotel

Description

Front Office/ Supervisor

Indulge in a sanctuary where every aspect caters to your comfort.

At Skye Hotel, we've crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel.

Be a part of opening one of the most unique Hotel and Residence properties in Toronto.

We are currently seeking a Front Office/Guest Service Supervisor to join our Hotel and Residence opening Team.

If you are ready to take the next step in your hospitality career and be a leader by example, train and guide a small team with a focus on providing unique and meaningful experiences for all of our Guests, then send us your Resume.

Reporting to the General Manager, responsibilities include:

• Supporting company and hotel policies and procedures including the promoting and participation in Health and Safety, and Guest Service initiatives.
• Participating in scheduling, supervising and training of all Guest Services staff including performance evaluations and development reviews.
• Ensure service standards are met and exceeded while actively seeking feedback and follow up on Guest comments.
• Overseeing the Group and Conventions from a Guest Services perspective from the pre-convention to post-convention stage.
• Acting as liaison with key departments (Front Office, Conference Services, Housekeeping, to ensure a seamless arrival and departure process)
• Assisting the GM with interviewing and recruiting of new team members
• Liaise with VIP parties and special attention guests.
• Developing and implementing new systems and standards.
• Organizes and facilitates monthly meetings.
• Promotes health and safety audits for new and existing staff.
• Key contact for business relationships such as parking companies, transportation operators and other affiliated agencies and their representatives
• Seeks feedback on guest satisfaction and deals with challenges in accordance with our Mission Statement and philosophy of employee participation.
• Selects, trains, manages the performance of staff to ensure Fairmont Hotels and
• Standards and Mission Statement objectives are maintained at all times.
• Ensures awareness of all hotel activities and services and oversees the lobby area for cleanliness, maintenance, security and functionality.

Qualifications

• Minimum of three years in Front Desk experience
• Hotel Opening Experience an asset.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Working knowledge of PMS, Windows XP, and Microsoft Office
• Must be able to work well under pressure in a fast-paced and constantly changing environment.
• Must possess excellent interpersonal, written and verbal communication skills.
• Must be a strong team player with proven leadership, development and delegating skills.
• Passion for service excellence and the ability to inspire employees to perform at a high level of guest expectation.
• Post-Secondary School Education with Diploma in Hotel Management an asset.
• Second or third language an asset.
• Professional manner, outgoing personality, and ability to work on own initiative.
• Clean driving license required. Must be able to drive Manual.

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps

We are committed to fostering a positive, supportive, and creative environment at Skye Hotel that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds and people with disabilities. Please advise us of any accommodation needed to ensure you can access and complete the submissions process.