Network Administrator - Winnipeg, Canada - 365 Technologies

365 Technologies

Verified Company

Winnipeg, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

365 Technologies is a leading Managed Services Provider, located in Winnipeg, MB, focused on empowering companies through technology.

Job Title:
*Network Administrator

Reports To:
Service Manager

Responsibilities & Duties:

Participate in oncall rotation, requiring afterhours availability to respond according to our oncall policy.
Detailed documentation of all completed work, using our ticketing system.
Ensuring tickets are responded to and resolved within published Service Level Agreements.
Regularly communicating with the Service Desk Coordinator or Manager regarding incident resolution and outstanding problems.
Providing timely followup to client inquiries and support tickets.
Keeping client documentation updated.
Accurately tracking and submitting timesheets & expenses.
Escalate where necessary, to Senior Network Administrator(s) or to management as needed.
Meeting all published key performance indicators (KPIs).
Other duties as assigned.

Essential Qualifications & Skills

Outstanding verbal and written communication skills in English.
Ability to manage multiple tasks, with frequent distractions, effectively.
A passion for solving technical problems, with a focus on exceptional customer service.
57 years of active IT support experience, preferably in a Managed Services environment.
Extensive experience troubleshooting Microsoft Windows 10.
Experience with Microsoft 365 administration and management.
Experience with configuration and troubleshooting of Microsoft Server OS (2012, 2016, 2019).
Experience with Veeam Backup & Replication.
Experience with PC and Server hardware installation and troubleshooting.

Recommended Qualifications & Skills

Experience performing MS SharePoint site creation and migrations.
Experience creating and managing Virtual Machine environments (Hyper-V, VMware).
Experience with firewall and security appliances (Sonicwall).
Experience with Microsoft Azure Compute services.
Working knowledge of remote management and monitoring platform (RMM). ConnectWise Manage and Automate would be a significant asset.
Experience with MS Intune device management.

Benefits