IT Technical Support - Saskatoon, Canada - Procon Group of Companies

Procon Group of Companies

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Procon Mining and Tunnelling (Procon) is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation, relationships and performance for our clients, business partners and the communities we work in. As a specialty contractor in a safety-sensitive business, our workforce safety is the foundation for everything we do.

Procon takes pride in our extensive history of successfully partnering with Indigenous communities. We believe in Indigenous partnerships that offer mutually beneficial outcomes through economic benefits and capacity building. Moving beyond compliance, we truly value the experience and knowledge brought to our Indigenous partnerships.

Position Summary:

Reporting to the IT Manager, the
IT Technical Support will be accountable for all operational IT services.

This includes being the first point of contact for all IT related queries from both local and remote Procon employees.

Responsibilities:

The
IT Technical Support is a key role in the IT department and is expected to assist in managing the Company's technology functions

The role responsibilities include:

Provide Tier 1 and 2 level support on OS, software, hardware, mobile and network
Build image and Backup as required on Laptops and workstations.
Maintain and support internal and thirdparty software packages and escalate issues to vendors
Build and deploy technology to automate maintenance, security, and deployment processes for workstations and mobile devices
Research and resolve problems within the scope of responsibility
Create or update accurate technical support documentation
Recommended procedure modifications or improvements as needed
Conduct onsite and remote maintenance or support
Conduct specials projects and assignments that may be assign from time to time

Qualifications / Requirements:

Fluent speaking and writing in English and French is preferred
Minimum 3 years proven working experience in IT technical support Level 2 role
College Diploma or University degree in Computer Science or related field
Previous working knowledge on the following:
Windows 10, Windows Servers 2016 or 201
Active Directory & O365. Experience with Microsoft 365 admin center is a plus
Networking

- support and troubleshooting

Multi Function Printers
IOS and Android
ITIL v3 Foundation, A+ certification, Network+, or Sec+ is an asset
Excellent communication skills, written and verbal
Strong documentation and customer service skills
Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multitask, while working in a fastpaced environment
A highly motivated team player with the skills and ability to manage changing priorities
Exemplary attendance and punctuality
Ability to Travel
Flexible work schedule and ability to work long hours when necessary
For this position, you will be required to undergo a background check.

What we offer:

Competitive compensation package
Group RRSP
Vacation
Leading Extended Health Care benefits
Employee Assistance Program
Ability to develop your career alongside industry leaders
Opportunity to create change within the workplace
A positive and driven work environment
Flexible work arrangement that includes working partially from the office and home

Diversity, equity, and inclusion is valued at Procon and increasing Indigenous and minority groups representation within our company's workforce composition is a priority.

We are an equal opportunity employer and welcome all qualified applicants.

We mine talent and nurture innovation. Our people truly are our strength.

At Procon, whether in the field or the office, you'll be part of a cohesive team and work alongside great people from diverse backgrounds:
people who love their work and are inspired to provide solutions to our clients and exceed expectations.

Job Types:
Full-time, Permanent

Salary:
$60,000.00-$75,000.00 per year

Benefits: