Operations/ Service Manager - Saint-leonard, Canada - NationaLease

NationaLease

Verified Company

Saint-leonard, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM

Valley Equipment Ltd is proudly family-owned since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

Job description

We currently have a full-time position available for an
Operations & Service Manager at our New Truck Shop location in
Saint Leonard, NB.

This is an excellent opportunity for a team player with a contagious can-do attitude in the workplace.

The Operations & Service Manager sets the standard for customer satisfaction by creating a good and efficient working relationship with customers and the team, guaranteeing high-quality service.

The duties include leading a team of service and support staff, and the general operations. This role has excellent opportunities for advancement.

This is a new location that will be open in early winter this year.

The starting date is NOVEMBER 2023.
What You'll Do

Responsibilities and requirements:

Mentoring the service staff by promoting an environment where they can grow and excel in their craft
Performing administrative duties such as communicating with vendors, greeting customers, or answering phone calls to schedule service appointments
Managing a team of Service Technicians and Advisors
Developing a working knowledge of industry regulations to ensure their service department is in compliance
Identifying problems and coming up with effective solutions quickly
Maintaining and creating relationships to ensure repeat customers by handling concerns in a timely manner
Attending safety meetings to ensure the service team abides by safety policies and procedures

Qualifications:

Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
Good time management skills to handle all operations and service issues that arise on any given business day
Customer service skills to resolve complaints efficiently and encourage repeat customers
Teamwork skills to encourage the collaborative performance of the service team
Verbal and written communication skills to effectively interact with customers and the service team

What We're Looking For

Schedule:

Monday to Friday

Benefits:

Competitive wage
RRSP Match Contribution
Blue Cross Group Insurance
Paid Personal days
Child Care Subsidy

APPLICATIONS WILL BE ACCEPTED UNTIL AUGUST 8, 2023- We would like to thank all those who apply; however, only those selected for an interview will be notified_