- Deliver empathy & prompt solutions to our customers experiencing issues in their mission critical systems.
- Analyze and recommend requirements for software configuration, use, and training during and after system deployments.
- Configure system integrations (ODBC, API, etc), and manage back-end connectivity (postgres/pgAdmin).
- Develop and enhance customized business analytics, automations, and dashboards (MS PowerBI/PQuery).
- Consult with management and other customer departments as required to implement and maintain business-critical systems. Convey well-constructed options with benefits and risks to inform decisions.
- Log customer service requests in our Flourish ERP and collaborate with Tier3 Support / Dev teams to accelerate resolutions when necessary.
- Document business process solutions with written and video assets for our Chaos Academy.
- Perform diagnostic testing and documentation on new software releases, software add-ons, and internally developed software customizations.
- Implement the latest technology releases throughout our user base within a standard timeframe.
- Train end-users on ERP software (Spire Systems) functionality and related software programs.
- Track and report key performance metrics for the Flourish Technical Team.
- Recent University or College Degree with Computer Science, Technology, and/or Business focus.
- Experience in accounting, tech support, business analyst, or service management role.
- Impeccable, empathetic communication skills (phone, email, in-person, video, presentations).
- Experience with, or a willingness to learn, a system for prioritized plan of action.
- Bonus for knowledge of & proven builds with APIs, C#, SQL, Html/CSS.
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Implementation Consultant - Nova Scotia, Canada - Flourish Management Consulting Inc
3 weeks ago
Description
Technical ERP Consultant (Hybrid / Remote – Nova Scotia)Flourish is a ROC 3 Star Team of Imagineers who revere the synergy of people, processes, and systems as a force for good to solve the toughest business challenges for bold business leaders.
We design, customize, implement, and support business management systems. And, we're growingEven after 20 years of delivering successful business transformations and technology implementations from coast to coast, the Flourish team starts each day energized and inspired for our next big challenge We help small to mid-sized, privately held business owners define and build the systems, processes, and teams they need to transform chaos into clarity, problems into profitability.
We're honoured to be our customers' first call for help whether they have a small accounting annoyance, a mid-sized manufacturing headache, or a massive restructuring or acquisition opportunity.
We're ready to mentor another recent graduate to become our next ROC 3 Star.Wondering if you'd thrive on The Flourish Team? Do you love solving puzzles, helping people succeed, testing the boundaries of new technologies, organizing everything including OCD-level lining up the office mugs? Can you collaborate effectively on team projects while still owning your independent assignments? Do you drive for big outcomes while remembering to appreciate the little things your teammates do daily? Do you have empathy for people navigating change, and a knack for walking your non-techie Uncle through his Facebook registration? At Flourish, we aren't striving to make a billion dollars; we are joyfully striving to generate a billion points of light in our world – through the power of courageous conversations, curious design-thinking, and nurturing business teams as they adopt new technology for sustainable success.
Our Technical ERP Consultants:
Foundational Knowledge That Would Accelerate Your Success:
To Apply:
[Applicant must have graduated from an approved program of study within the past year to qualify for Graduate to Opportunity . Check this list to verify that your program qualifies
If your program is on the list, send your resume and cover letter by email to by May 19, 2024, at 5pm (AST).
Use Ref# TEC-GTOHRNS-01 in your subject line . Learn more atExample:
Excellent verbal and written communication skills
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