Bilingual Credit - Cambridge, Canada - Bunzl Canada

Description

The Bilingual Credit & Collections Specialist is responsible for the effective administration of the Company's Credit Policy and has a direct impact on corporate profitability. The ideal candidate possesses strong verbal and written communication skills; demonstrates attention to detail and accuracy when conducting investigations as well as when preparing analysis & reporting. Along with measurable KPIs, success in this role is driven by a combination of providing excellent customer service, proactive contribution to the team and Company's short and long-term goals. If you are this individual, who is committed to professionalism, integrity and who thrives in a fast paced, transparent environment – we have a great opportunity for you

Responsibilities:

• Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers.
• Contact customers to secure payment, follow up on overdue balances and resolve issues.
• Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment using Sidetrade software.
• Research and analyze accounts e.g. payment habits, sales history, and previous collection steps prior to contacting debtors.
• Prioritize efforts and determine the most effective means of collections.
• Manage portfolio assigned to reduce DSO and past dues and provide updates to management, compile monthly portfolio data and reports as required.
• Recommend customers to legal or third-party action as deemed necessary, including consideration of debtors' financial position and potential risk to the company.
• Evaluate, recommend, and document credit limits including research and review of customer profile, credit bureau reports, payment history, financial position, etc.
• Review and release blocked orders throughout the day, set appropriate parameters to facilitate automatic credit approvals while mitigating credit risks.
• Work with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
• Reconcile customer accounts. Request appropriate adjustments and corrections, keeping accurate accounting records for each transaction.
• Establish and maintain effective working relationships with both internal and external customers. Professional communication and appropriate etiquette always required

Requirements:

• Minimum 1-3 years continuous experience in comparable role in a B2B distribution environment.
• Intermediate Excel and Office 365 proficiency recommended.
• Bilingual English/French is a requirement.
• Familiarity with SX.e ERP and Sidetrade interface considered an asset
• Familiarity with Ariba, Retail Link and similar web portals considered an asset

New career... new opportunities What are You waiting for? Bunzl provides the food and retail packaging, cleaning supplies and equipment, safety products and industrial packaging that keeps over 45,000 businesses in Canada running optimally, every day. Bunzl plc is a global leader with sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri, owns and operates more than 100 warehouses with over 5,000 employees and 400,000 plus suppliers. At Bunzl, we want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future. We know that our employees are our number one asset. That's why we recruit and retain people who are passionate about delivering the very best for our customers. We provide opportunities for our employees to progress within our company based on their talents, experiences, and aptitude. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including an RRSP with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, perceived race, ancestry, place of origin, national origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, disability, social circumstances, political belief and/or source of income; or any other prohibited ground of discrimination as defined in the applicable Human Rights Legislation. IndBunzlCa