Customer Care Call Center Rep - Oshawa, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Oshawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Oshawa Center, Oshawa

Hybrid 3 days call center, 2 days remote
Average $40K Annually
Quarterly performance bonus and commission
Paid Training starting May 1 for 3 weeks (M-F)
High Volume Call Center

Key Responsibilities:

High volume call center rep
Conflict resolution, Billing, Moves and Service calls
Work with key contacts within the organization (Workforce Planning, Service Managers, Central Administration, Call Centre management teams, Contractors,) and work together to ensure customers' needs are prioritized
Accountable for accurate and timely updating of customer accounts
Assist with other organizational projects as assigned.

Skills, Abilities and Experience:

Postsecondary education or equivalent work experience
Demonstrated sales, retail, call center and conflict resolution experience
High volume call center experience
Calm, selfcontrolled and focused under stressful situations, but possessing a sense of urgency with respect to creating customer solutions
Outstanding problem solving and negotiation skills
Demonstrated ability to exercise tact, discretion, sound judgment and empathy
Strong organizational skills in order to balance workload, meet commitments and set priorities

Additional Notes:

Flexibility to work extended business hours in the Call Centre (Monday to Friday / 8:00am to 5:00pm).
Some overtime and weekends may be required

For the past 50 years, Reliance Home Comfort has been the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance has been providing affordable, reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Our customers know they can count on us for fast, friendly, knowledgeable service and advice - and that's comfortable

Our organization has grown exponentially in size and we are incredibly proud to be recognized recently by: