Project Coordinator - Markham, Canada - ROCA NETWORKS

Description

As a Project Coordinator / Customer Success, you will be responsible for managing customer inquiries while also playing a vital role in coordinating various projects within the organization


Your responsibilities will include:

• Coordinating and tracking project timelines, tasks, and deliverables.
• Facilitating communication between internal teams and external stakeholders.
• Managing project documentation, including contracts, schedules, and project plans.
• Identifying and addressing potential project issues and risks.
• Providing regular updates to both internal and external stakeholders on project progress.
• Acting as the primary point of contact for customer inquiries and providing prompt and effective resolutions.
• Ensuring a high level of customer satisfaction through clear communication and proactive support.
• Documenting and tracking customer interactions and feedback to identify trends and areas for improvement.
• Collaborating with crossfunctional teams to address customer needs and inquiries.

Qualifications:

• Previous experience in customer support and project coordination.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detailoriented with a focus on delivering highquality results.
• Problemsolving mindset and ability to work well under pressure.
• Proficient in project management tools and customer support software.

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.


Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Markham, ON L3R 9X7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location:
In person