Valet - Ottawa, Canada - Westmont Hospitality Group

Westmont Hospitality Group

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

Arc The Hotel requires a motivated and energetic new Valet/Bellman responsible for providing our guests with a positive first and last impression, providing consistently excellent customer service.

Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest luggage, providing assistance loading and unloading luggage from vehicles, escorting guests to their room, valet parking guest vehicles, delivering messages, parcels and guest amenities.

The Bellman/Valet will explain the services available in the hotel and guide guests to the check-in area or direct them to their destination.

As a Valet/Bellman, his/her role will exemplify our brand image as an ambassador, and will provide positive brand experiences to all customers.

Arc The. Hotel offers competitive salary packages, an incredible work environment, and career advancement opportunities.

DUTIES AND RESPONSIBILITIES

Valet park guest vehicles
Full local knowledge of city attractions
Provide guests with directions or any other information if required
Every door has to be open by the Valet
Assist with guest luggage
Snow removal during Winter Season as needed
Provide consistently excellent customer service for all hotel guests
Develop a good understanding of hotel layout and be able to give directions to all units and services
Interact effectively with hotel guests and coworkers to create a positive environment
Assist guests with special needs
Attend to group arrivals and departures
Daily check to ensure keys, units are ready for check in
Maintain and update master keys
Unit, key, locker, telephone checks when requested
Assist guests with general questions and enquiries
Assist Front Desk during periods
Maintain clean and tidy appearance
Maintain clean and tidy work area
Any other reasonable requests as made by the Regional General Manager, Duty Manager

MINIMUM QUALIFICATIONS AND SKILLS:

Must have a valid Canadian driver's license
Must be able to work predominantly evening shifts
Bilingualism, English & French preferred
A working knowledge of computers is required
Must be able to lift/push/carry up to 50lbs
Must be able to work variable shifts and would include working holidays and weekends
Must submit a drivers abstract upon hiring
Initiative and team work
Hotel experience preferred

Physical Effort

Standing for long periods of time.

Working Conditions

Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
Frequent handling of queries and calls from guests, potential guests, and other departments.

Type of Supervision Required
Reports to the Front Office Supervisor and General Manager. Works under general instructions to prioritize and complete assigned tasks.

Please Note:

This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.