Rsw G3 - Victoria, Canada - BC Public Service
Description
Posting Title- RSW G- Customer Care Representative, Wholesale Customer Centre, Victoria- Position Classification- RSWG3- Union- GEU- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $47, $53,567.
07 annually- Close Date- 4/5/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General- Ministry Branch / Division- BC Liquor Distribution Branch- Job SummaryCustomer Care Representative, Wholesale Customer Centre, Victoria
RSW G3
About the BCLDB:
The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province.
The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.
The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations.
The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia.
Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers.
There are five key divisions within the business:
Supply Chain, Pricing, Imports, Customer Service, and Distribution.
Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver our service goals.
About this role:
The Customer Care Representative plays a key role in the execution and development of wholesale liquor processes and the LDB relationships with wholesale liquor customers.
This individual will collaborate with customers to collect and analyze feedback, to then identify and execute the appropriate actions to support their business needs.
This role will support process improvement initiatives that improve the wholesale liquor customer experience. The Customer Care Representative will work to coordinate wholesale liquor customer concern resolution.
The Customer Care Representative provides ongoing improvement recommendations to enhance the wholesale liquor customer's experience and develop plans for future customer needs.
The Customer Care Representative is responsible for wholesale liquor customer's product knowledge, order, payment and returns management in a fast-paced office environment.
The Customer Care Representative is responsible for order fulfilment and inventory management.This requires warehouse related duties such as:
lifting liquor cases up to 50 lbs.
to varying heights, standing for extended periods of time, frequent bending and standing and the operation of a variety of mechanical and hand-operated warehouse equipment.
A criminal record check is required.
For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.
Position requirements:
Education and Experience:
- A minimum of 2 years of recent (within the last 5 years) experience in customer service with external customers.
- Degree or Diploma in Business Administration or related field.
- Experience in the liquor industry.
- Experience in a warehouse environment.
Application instructions:
-
Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Note:
Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.
Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options.
- Job Category
- Administrative Services
