Technical Support Coordinator - Scarborough, Canada - Accuenergy (Canada) Inc.

Accuenergy (Canada) Inc.

Verified Company

Scarborough, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

Responsibilities:

- liaise between technical support teams and other internal departments.

Track and document technical issues reported by clients, ensuring all relevant details are captured accurately.
Coordinate and prioritize incoming support tickets, ensuring timely and efficient resolution of customer issues.
Receive and log support requests from customers.
Maintain accurate and uptodate documentation of support requests, resolutions, and communication.
Supervise and complete tasks related to the management of our cloudbased software.
Assisting the manager and engineers to perform their job duty
Diagnosing and resolving technical issues efficiently
Perform other duties as required
Strong interpersonal skills
Attention to detail and good problem solving skills
Ability to work in a fastpaced, multitasking environment
Ability to utilize basic electrical equipment and various hand tools
Ability to review, understand, and convey technical product information in an effective manner
Ability to follow standardized procedures with no deviations or errors.
Ability to work under little or no supervision
Strong communication skills, in both verbal and written formats.
Strong customer service skills
Microsoft Office software knowledge, including Word, Excel and Outlook
Capable of working in a team

Preferred Requirements

Postsecondary education in a related technical field (e.g. electrical engineering, electrical technician/technologist) or other relative work experience
Background in metering
Experience in technical support

Job Types:
Full-time, Permanent

Benefits: