Enterprise Technical Support Specialist - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 35700

Job Category:
Information & Technology

Division & Section:
Technology Services, Technology Services Delivery

Work Location:703 Don Mills

Job Type & Duration:
Permanent, Full-time

Hourly Rate:
$ $52.10

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 24-Mar-2023 to 11-Apr-2023

Reporting to the Senior Technical Support Specialist (Directory Services) in the Cloud & Internet Services unit, this individual will bring considerable experience in the directory services area, helping to maintain the City's directory service environment, and provide technical information and instructions to a wide range of users ranging from fellow IT administrators to end users.

Works as part of a team to:

Major Responsibilities:

Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
Ensures proactive action is taken for the operation, installation and support of the enterprise systems and solutions.
Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
Performs enterprisewide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

Key Qualifications:

Postsecondary education in Data Communication or Computer Sciences, or the equivalent combination of education and/or related experience.
Experience working in an IT production, systems management and development environment.
Extensive experience working with identity management solutions in large enterprise environment.
Extensive experience in Microsoft Active Directory and Azure Active Directory, Novell/OpenText eDirectory, as well as operating systems (both servers and clients).
Experience in various enterprise solutions such as document management system, enterprise fax software, etc.
Experience with, and good knowledge of, various communication and authentication protocols, such as SMB, Kerberos and LDAP.
Extensive experience in authentication protocols, SSO, remote access such as VPN, Citrix solutions, as well as MFA solutions such as RSA and VIP.
Extensive experience in identifying business and technical risks associated with Identity and Access Management solutions, as well as information security best practices.
Considerable experience with security and vulnerability assessment.
Excellent communication skills, with the ability to convey detailed technical information clearly and effectively to a variety of audiences.
Extensive experience in identifying business and technical risks associated with Identity and Access Management solutions, as well as information security best practices.

You must also have:

Knowledge of planning, evaluation, analysis, design, implementation and integration of enterprise products in a large, diverse computing and telecommunication environment.
Ability to troubleshoot and help resolve reported incidents or achieve systems enhancement through clear communication.
Highly developed analytical skills to research problems, evaluate and identify business requirements and make recommendations to senior management.
Capability of leading the technical change process, from planning to implementation.
Excellent interpersonal skills, with the ability to work independently and cooperatively with others in a team environment as well as establish and maintain effective working relationships with all levels of staff and external contacts.
Commitment to customer service, performance quality and continuous improvement.
Ability to work flexible hours and days, evenings and nights, including weekends, under deadline and time constraints.
Ability to work on standby and provide oncall support for production systems.
Ability to drive and travel across various office locations within the City to support production systems.
Demonstrated communication skills to provide troubleshooting support, prepare technical documentation, report on problems and deal effectively with all levels of management and staff.
Ability to work effectively as a m