Pass 250 - Hamilton, Canada - Hamilton-Wentworth Catholic District School Board

Hamilton-Wentworth Catholic District School Board

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Career Opportunity

PASS 250 - Application Specialist - Temporary (Approximately 1 year)

(Information System Support Analyst)

Posted March 13, 2023_

Internal/External

Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Education and the centre of its community.

Central to this vibrant and student focused system is a vision of students as uniquely created in the image of God.

This commitment is expressed and realized in the Board's Mission which is:

- "In union with our Bishop, to enable all learners to realize the fullness of humanity of which our Lord Jesus Christ is the model"_

First Nations, Métis and Inuit peoples, and all other Indigenous peoples;

- members of groups that commonly experience discrimination due to race, ancestry, colour or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities
.

Date of Appointment:
As soon as possible

Reporting to:
Manager of ICT Applications, Information and Data Services

Description:

Under the direction of the Manager of ICT Applications, Information and Data Services, the incumbent is responsible for the Tier 2 support of end-users in the day to day operations of information systems that meet the needs of both the Instructional and Business departments of the Board.

In addition, the incumbent is involved in the systems analysis, planning and implementation of information systems.

Duties include but are not limited to:

Support of Information Systems
Provide Tier 2 support of information systems. Information systems such as the Student Information System, HR Information System, Finance Information System, E-Learning System, Ministry Reporting Information System
Investigate, identify and test to resolve technical problems in the information systems software by possessing an ability to analyze problems quickly and recommend solutions to problems
Document resolutions to issues and communicate to stakeholders
Review and monitor information systems for refinements and improvements to assure ongoing user satisfaction and continuous improvement
Ongoing review and update of user documentation and standard operating procedures
Validation of data flows to ensure data integrity of information systems
Working with stakeholders and reviewing information systems to ensure compliance with Ministry Regulations
Implementations of Information System
Liaise with HWCDSB stakeholders and vendors to help evaluate new information systems
Provide systems analysis and articulate workflows on existing information systems processes
Provide input into the design of new workflows and processes as related to the new implementation
Assist with project planning
Prepare documentation and standard operating procedures for the new information system
End to End Testing
Training of end users on the new information system
Manage the ongoing support of Business Cycles
Review monthly business cycles and communicate with respective stakeholders to ensure that communications and workflows are being addressed
Participate in committees at board, vendor and provincial levels

Educational Qualifications:

3year Computer System Technology Diploma

Experience:

2 years related work experience in Tier 1 and Tier 2 endusers support and systems implementations
Microsoft SharePoint Certification
Microsoft Office Suite Certification
Proven interpersonal and communication skills
Strong commitment customer satisfaction
Strong analytical and troubleshooting skills
Presentation and Training Skills
Able to work in a team environment
Maturity in dealing with confidential information
Knowledge of software development methodologies
Previous experience in an educational environment

Location:
St. Mary Catholic Resource Centre

209 MacNab Street North, Hamilton ON

Salary:
Professional Administrative Support Staff PASS 5

($60,841 - $76,051)

Last date for consideration:
Friday, March 24, 2023 at 4:00 p.m.
In our efforts to ensure an inclusive, diverse and representative workforce, HWCDSB will:
value, promote and encourage the hiring of staff from under-represented communities;
value applicants' additional experiences, lived experience, skills, backgrounds and perspectives

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
$60,841.00-$76,051.00 per year

Benefits: