Customer Service Clerk - Bolton, Canada - Titanium

Titanium

Verified Company

Bolton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

14-Apr-2023 to 14-May-2023 (EST)
TITANIUM - Operations
Bolton, ON, CAN
Full Time

Company Profile

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011.

Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies.

We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity

Job Summary

The Clerk, Customer Service will work as a member of our front-line service team, focusing on driver and client support.

They work directly with clients to assist with reviewing orders, offering an excellence in customer relations by providing positive interaction experiences on all levels.

In addition, this role will have direct interaction with all drivers to provide customs clearance support for fleet border crossing.

Job

Responsibilities:

Respond to customer inquiries providing support as required
Process data entry requirements relative to operational movements
Liaise with drivers, providing detailed and accurate information
Complete customer service reviews and be supportive of corporate practices when dealing with service issues
Receive and process information using computer systems
Maintain records and statistics relative to assigned processes
Assist with some dispatch functions as required
Perform general office functions as required

Job Requirements

Successful completion of High School Diploma
Strong verbal and written English communication skills
Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
Ability to communicate effectively with others and work as a member of a team
Strong ability to multi-task and effectively manage work requirements

Preferred

Previous experience in a supply chain logistics transportation industry would be considered an asset
Experience working with TMW software would be considered an asset

Position Details

Full-time employment
Office environment - no remote work available
Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
Group Benefits offered - health and dental
Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.