Showroom Customer Service Representative - Montréal, QC, Canada - Boutique La Vie En Rose

Description

For years now, we've been designing lingerie and swimwear for everyday living.

Because we want women around the world to look and feel their bestWe're a proudly local company with more than 4,600 employees and more than 287 stores across Canada and in 19 countries around the globe (100 stores).

For years now, we've been designing lingerie and swimwear for everyday living.

Because we want women around the world to look and feel their bestWe're a proudly local company with more than 4,600 employees and more than 287 stores across Canada and in 19 countries around the globe (100 stores).

Flexible hours;
Hybrid work from home schedule (head office);
Being part of a family-owned business committed to the community;
Performance bonuses (in-store sales or management position);
Recognition program for years of service;

Dayforce Wallet (pay on demand: you'll be able to access a portion of your pay as soon as your shift ends).

For full-time employees:

The incumbent must coordinate various activities such as correspondence, calls and complaints related to e-commerce and stores.
The incumbent must be available to work a full-time schedule (37.Monday to Friday, and must also be available on weekends during the day from 8:30 a.m. Our Customer Service Representatives must be passionate about selling and delivering an exceptional customer experience;
Respond to emails, chat and phone calls regarding websites, online orders, billing issues, in-store experience and general customer concerns;
Assist customers with online orders;
Provide information on products and services;
Handle customer complaints, questions and concerns regarding their shopping experience;
Increase website conversion by assisting customers via online chat;
Follow-up on online orders;
Open investigations with our shipping partner for lost packages;
Complete exchanges and returns online;
Control the quality of site data, promotions and promotional offers;
Maintain good communication between store operations, distribution center and customer service department;
1 to 3 years experience in customer service;
~ Fluently bilingual in English and French, spoken and written (Customer support for the Canadian market);
~ Excellent knowledge of Microsoft suite;
~ The information on this site is for information purposes only and is not intended to have legal consequences.