Senior Account Manager - Oakville - Impact XM

Description

Overview

Impact XM is a global leader in experiential marketing, and we're looking for a Senior Account Manager (Pharma/Trade Shows) who thrives at the intersection of strategy, client relationships, and flawless event execution. In this role, you'll take the lead on high-value pharmaceutical accounts, guiding complex programs from idea to impact—while mentoring rising stars and helping our agency grow.

If you're equal parts strategic thinker, relationship builder, and execution powerhouse, keep reading—this might be your next big move.

Responsibilities

Client & Relationship Management

• Serve as the go-to advisor for key healthcare/pharma clients.
• Build strong, long-term relationships grounded in trust, delivery, and strategic value.
• Develop account retention plans and uncover new growth opportunities within existing clients.
• Lead client onboarding, business reviews, and the day-to-day touchpoints that keep relationships strong.
• Collaborate with Sales and Account Directors on RFPs, pitch decks, and business development.

Project Leadership & Execution

• Own full lifecycle execution of complex experiential programs—live, virtual, or hybrid.
• Align cross-functional teams to ensure all deliverables hit the mark and timelines stay intact.
• Liaise with Estimating, Field Services, and Fulfillment to ensure nothing gets missed.
• Navigate event logistics, compliance, and show regulations with ease.

Financial Oversight

• Take full ownership of project budgets.
• Confidently scope and price repeat programs; partner with Estimating on new initiatives.
• Keep project records clean—from quoting to invoicing—using internal tools and systems.
• Work closely with Finance to ensure smooth, accurate billing and account health.

Leadership & Mentorship

• Coach and develop Account Managers and Coordinators—you're a role model and mentor.
• Help create development plans, foster a growth-minded team culture, and support internal promotions.
• Share best practices and collaborate cross-functionally to raise the bar across the team.
• Assist in onboarding and growing the department as new talent joins.

What You Bring To The Table

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 2–5+ years managing complex experiential programs—agency experience strongly preferred.
• Proven experience working in pharmaceutical or healthcare marketing.
• Skilled at juggling multiple programs with precision and grace under pressure.
• Exceptional communication skills, from executive presentations to team updates.
• Comfortable using Microsoft Office and project management software.

You'll Thrive Here If You Are…

• Client-obsessed – You build trust and deliver more than expected.
• A natural leader – You inspire and elevate those around you.
• Unflappable under pressure – You solve problems with confidence and calm.
• Driven by solutions – You don't just manage chaos, you prevent it.
• Team-oriented – You collaborate across functions and love a shared win.
• Hungry for growth – You're always asking, "What's next?"

Bonus Points If You Have…

• Experience with global program management or digital/hybrid event execution.
• A portfolio of client case studies with clear metrics and outcomes.
• An entrepreneurial mindset and a passion for creating bold, breakthrough solutions.

Our Company

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.

Our Brand – What We Believe

Passion is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me Collaboration and transparent communication creates our best work.

Trust is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits

Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry

Safety Message

We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.

Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact- If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.

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